How to Talk to a Live Person in Metro by T-Mobile Customer Service

If you need to speak to a live customer service representative in Metro by T-Mobile customer service you need to dial 888-863-8768. To speak with a live agent, you need to say “I don’t have an account” or press 1, then say “Tell me about Metro”, then say “Tell me more” and stay on the line (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • Enter your 10-digit Metro phone number starting with the area code. If you don’t know your number press 1.
  • If your phone is lost or damaged press 2.
  • If you’re new to Metro and don’t have an account yet press 3.

Metro by T-Mobile Customer Service Hours

Live customer service representatives from Metro by T-Mobile are available 24 hours a day seven days a week.

Metro by T-Mobile Customer Service Phones

  • Metro by T-Mobile customer service phone number is 888-863-8768. Live customer service representatives from Metro by T-Mobile are available 24 hours a day seven days a week.
  • To Make a Payment you need to dial 888-863-8768. Live customer service representatives from Metro by T-Mobile are available 24 hours a day seven days a week.
  • For Mail-in Rebates – Young America you need to dial 1-800-999-6389. Live customer service representatives from Metro by T-Mobile are available from 7am to 7pm Monday-Friday.
  • For Premium Handset Protection – Asurion you need to dial 1-866-862-3397. Live customer service representatives from Metro by T-Mobile are available 24 hours a day seven days a week.

Metro by T-Mobile Social Networks Customer Service

Metro by T-Mobile Mailing Addresses

Mail your payment to:
Metro™ by T-Mobile Wireless, Inc.
PO Box 5119
Carol Stream, IL 60197-5119

When contacting Metro by T-Mobile by mail for non-payment, mail to:
Metro by T-Mobile Wireless, Inc.
PO Box 601119
Dallas, TX 75360

Metro by T-Mobile Live Chat Support

Metro by T-Mobile doesn’t offer live chat support. The best way to contact Metro by T-Mobile is to call them at 888-863-8768.

Metro by T-Mobile support e-mail

To email Metro by T-Mobile use the following Metro by T-Mobile contact form.

Metro by T-Mobile Help Center

You can get more information about Metro by T-Mobile on the Metro by T-Mobile Support page.

Metro by T-Mobile Opening Hours

You can find more information about Metro by T-Mobile opening hours on the Metro by T-Mobile Stores Page.

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Updated on in Telecommunications