How to Talk to a Live Person in Metro Bank Customer Service

If you need to speak to a live customer service representative in Metro Bank customer service you need to dial 0345-0808-500. To speak with a live agent, you need to press 1 (for personal banking), then press 5 (for everything else) and stay on the line (typical waiting time is about 5-15 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For personal banking press 1.
  • For business international banking press 2.

If you press 1 in the above menu you will get the following sub-menu:

  • To help using mobile or internet banking press 1.
  • To make a payment press 2.
  • If you card has been declined, lost or stolen, needs activation or to request your card press 3.
  • To speak to us about potential suspicious activity on your card or to fix a blocked card press 4.
  • For everything else press 5.

Metro Bank Customer Service Hours

Live customer service representatives from Metro Bank are available from 7am to 10pm Monday-Friday, from 8am to 8pm Saturday, from 8am to 6:30pm Sunday.

Metro Bank Customer Support Phones

  • Metro Bank Customer Support Phone is 0345-0808-500 or 0044-20-3402-8312 (calling from outside the UK). Live customer service representatives from Metro Bank are available from 7am to 10pm Monday-Friday, from 8am to 8pm Saturday, from 8am to 6:30pm Sunday.
  • For Business Customers you need to dial 0345-0808-508.
  • For Questions about your existing Metro Bank mortgage you need to dial 0345-319-1200. Live customer service representatives are available from 8:30am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For New mortgage applications you need to dial 0203-427-1435. Live customer service representatives are available from 9am to 5:30pm Monday-Friday, Saturday-Sunday closed.
  • For Mortgage Brokers you need to dial 0203-427-1019.
  • For Arrears you need to dial 0345-241-3075.

Metro Bank Social Networks Customer Service

Metro Bank Mailing Addresses

Metro Bank, One Southampton Row, London, WC1B 5HA

Metro Bank Live Chat Support

Metro Bank doesn’t offer live chat support. The best way to contact Metro Bank is to call them at 0345-0808-500.

Metro Bank support e-mail

Metro Bank Help Center

Metro Bank Opening Hours

You can find more information about Metro Bank opening hours on the Metro Bank Locator Page.

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