How to Talk to a Live Person in MCU Customer Service

In order to talk to a live person in MCU (Municipal Credit Union) customer service you need to dial 1-212-693-4900. If your call is about new loan request you need to select option 2 in the automated phone system main menu and you will be connected with a live person. If your call is a membership request you need to press 3 and you will be also connected to a live MCU customer service representative. In order to get customer service specific to your account, you will need to have your account# available in order to authenticate to the automated support system. Please check automated phone teller menu map to know about all possible options available through it.

Below is a list of top-level menu options:

  • For information on an existing account press 1
  • To apply for a loan or check the status of a loan request press 2
  • To apply for membership or to obtain the status of a new account request press 3
  • To locate branch or ATM in your area press 4
  • To activate debit or credit card press 5
  • To check product rates press 6
  • For merchant verification press 7
  • For online, mobile, or ApplePay support press 8
  • For Visa services press 9

MCU Customer Service Options

MCU Phone Support

In order to contact MCU via phone you need to dial 1-212-693-4900. Please refer to automated phone teller menu map for available options.

MCU Web and Social customer service