How to Talk to a Live Person in Mastercard Customer Service

If you need to contact a live person in Mastercard customer service you need to dial 1-800-627-8372. To speak with a live agent, you need to press 1 (for English) at the first prompt, press 4 at the second prompt and stay on the line (typical waiting time is about 3-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are MasterCard cardholder press 1.
  • If are a merchant press 2.
  • If you are financial institution press 3.
  • If you are not currently a MasterCard cardholder and would like more information press 4.

MasterCard Service Options

MasterCard Customer Service Hours

MasterCard live customer service agents are available 24 hours a day seven days a week.

MasterCard Customer Service Phone Number

MasterCard customer service phone number is 1-800-627-8372.

You can view other customer service phone numbers on this page: https://www.mastercard.us/content/dam/mccom/global/documents/global-services-phone-numbers.pdf.

MasterCard Social Networks Customer Service

MasterCard Help Center

You can ask a question about MasterCard on the MasterCard Help Center page.

MasterCard support e-mail

You can send e-mail on this page: https://www.mastercard.us/en-us/ask-mastercard-webform.html.

MasterCard Live Chat Support

MasterCard doesn’t offer live chat support. Best way to contact MasterCard is to call them at 1-800-627-8372.

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