MassHealth Customer Service Phone Number

MassHealth Phone Number is 1-800-841-2900.

Business Hours for MassHealth Phone:

  • Monday from 8am to 5pm
  • Tuesday from 8am to 5pm
  • Wednesday from 8am to 5pm
  • Thursday from 8am to 5pm
  • Friday from 8am to 5pm
  • Saturday closed
  • Sunday closed

How to Talk to a Live Person in MassHealth Customer Service

If you need to speak to a live customer service representative in MassHealth, dial 1-800-841-2900, press 1 (for English), then press 2 (if you’re not a MassHealth member), after press 1 (if you’re calling to apply for MassHealth coverage) and stay on the line (typical waiting time is about 5-15 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you’re a current MassHealth member press 1.
  • If you’re not a MassHealth member press 2.
  • If you are a MassHealth provider including doctors nurses and other health professionals press 3.

If you press 2 in the above menu you will get the following sub-menu:

  • If you’re calling to apply for MassHealth coverage press 1.
  • If you’re calling to check on documents you recently provided us press 2.
  • If you’re calling on behalf of a member to check on their eligibility or renewal press 3.
  • If you’re calling in regard to your eligibility press 4.

MassHealth Customer Support Phones

  • MassHealth Customer Support Phone is 1-800-841-2900. Live customer service representatives from MassHealth are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

MassHealth Social Networks Customer Service

MassHealth support e-mail

MassHealth doesn’t offer live support via e-mail.

MassHealth Live Chat Support

MassHealth doesn’t offer live chat support. The best way to contact MassHealth is to call them at 1-800-841-2900.

MassHealth Help Center