How to Talk to a Live Person in Maryland Unemployment Customer Service

If you need to speak to a live customer service representative in Maryland Unemployment customer service you need to dial 1-667-207-6520. To speak with a live agent, you need to press 1 (for English), press 2 (to the main menu), then press 1 (if you are calling about a recently filed claim, a current claim or a recently-closed claim), after press 6 (if you are calling for denial of claim) and stay on the line (typical waiting time is about 15-50 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are calling about a recently filed claim, a current claim or a recently-closed claim press 1.
  • If you are calling to file a brand new claim press 2.
  • To repeat these options press 3.
  • To return to the previous menu press 4.

If you press 1 in the above menu you will get the following sub-menu:

  • If you have questions regarding weekly certifications press 1.
  • If you are missing payments press 2.
  • If you received a letter regarding fraud press 3.
  • If you require backdating press 4.
  • If you are calling for a beacon issue press 5.
  • If you are calling for denial of claim press 6.
  • To repeat these options press 7.

Maryland Unemployment Insurance Customer Service Hours

Live customer service representatives from Maryland Unemployment Insurance are available from 7am to 6pm EST Monday-Friday, from 8am to 12pm EST Saturday, from 12am to 4pm EST Sunday.

Maryland Unemployment Insurance Customer Support Phones

  • MD Unemployment Insurance Customer Support Phone is 1-667-207-6520. Live customer service representatives from Maryland Unemployment Insurance are available from 7am to 6pm EST Monday-Friday, from 8am to 12pm EST Saturday, from 12am to 4pm EST Sunday.
  • To Get assistance by contacting the new employer/agent (Baltimore area) you need to dial 1-410-949-0033.
  • If you need activating your employer or agent account in BEACON you need to dial 1-410-767-8997.
  • To Connect with the new IVR system you need to dial 1-410-949-0022 or 1-800-827-4839. Live customer service representatives from Maryland Unemployment Insurance are available 24/7.
  • For MD Unemployment Insurance Tax MVA License Renewal you need to dial 1-410-767-2699.
  • For Fraud Hotline you need to dial 1-800-492-6804.
  • To May file a Telecert you need to dial 1-410-949-0022 (from the Baltimore area) or 1-800-827-4839 (outside the Baltimore area but within Maryland).

Maryland Department of Labor Social Networks Customer Service

Maryland Unemployment Mailing Addresses

Contributions Division
1100 N. Eutaw Street, Room 411
Baltimore, Maryland 21201

MD Unemployment Live Chat Support

You can start a live chat session with an Oklahoma Unemployment Support Virtual Assistance on the Division of Unemployment Insurance homepage by clicking the “Chat with us” blue bar in the lower right-hand corner of the screen.

Maryland Unemployment support e-mail

  • For Claimant and Employer Contact Information via e-mail use the following Inquiry Form
  • For Inquiries related to legal actions filed to collect delinquent unemployment insurance taxes send an e-mail to [email protected]
  • For Inquiries related to legal actions filed to collect overpaid unemployment insurance benefits paid to claimants and bankruptcy inquiries send an e-mail to [email protected]
  • For employer assistance send an e-mail to [email protected]

Maryland Unemployment Insurance (UI) Help Center

Maryland Unemployment Opening Hours

Monday 7am to 6pm EST
Tuesday 7am to 6pm EST
Wednesday 7am to 6pm EST
Thursday 7am to 6pm EST
Friday 7am to 6pm EST
Saturday 8am to 12pm EST
Sunday 12am to 4pm EST

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Updated on in State & Regional Agencies