If you need to talk to a live person in Marriott Customer Service you need to dial 800-535-4028. On a first and second system prompts say “Representative”. On a next prompt say “Something else”. The system will ask you for your Marriott or SPG rewards number. If you have it you can enter it now. If not you can just press # several times until the automated voice system will connect you to a live customer service representative.

For your convenience below are several choices available from the Marriott automated customer service voice system main menu:

• Make a reservation
• What’s my point balance
• Combine Accounts
• Book a reservation
• Change a reservation
• Confirm a reservation
• Cancel a reservation
• Something else

Marriott Customer Service Hours

Marriott live customer service representatives are available to assist you 24 hours a day 7 days a week.

Marriott Customer Service Phones

• Marriott live customer service phone number: 1-800-535-4028
• Starwood live customer service phone number: 1-800-521-9672
• Marriott reservations number in the USA & Canada: 1-888-625-4988
• Group & Event Planning number in the USA & Canada: 1-800-831-4004

Marriott Loyalty Programs

• Marriott Rewards phone number: 1-801-468-4000
• SPG Rewards phone number: 1-888-625-4988

More Marriot phone numbers are available at Marriott Reward Customer support page.

Marriot Hotels Social Networks Contacts

You can view message Marriot customer service via Marriott Facebook page.

You can also public tweet or send a private message to Marriot on a Marriott Twitter page.

You can view latest Marriot Youtube videos at Marriott Youtube channel.

Marriott Live Chat

Marriott does not offer live chat customer service. You can dial Marriot customer service at 800-535-4028.

Marriott Email Customer Service

To contact Marriott via email naviate to Marriot Contact page and fill out information about your request.

For General reward program questions you can email to [email protected].

For hotel related questions email to [email protected].

Marriott Mailing Addresses

United States/Canada
Marriott Guest Services
910 West Legacy Center Way
Suite 100
Midvale, UT 84047 USA

Asia/Pacific
Marriott Guest Services
Menara Olympia
No. 8 Jalan Raja Chulan
50200 Kuala Lumpur, Malaysia

China
Marriott Guest Services
RM 1402, R&F Center
No. 10 Huaxia Road Tianhe District
Guangzhou, China 510632, P.R.C.

Europe/Middle East/United Kingdom/
South Africa
Marriott Guest Services
North Valley Business Centre
Old Mallow Road
Cork Ireland

Japan
Marriott Guest Services
Urban Shinbashi Building, 7th Floor
4-5-1 Shinbashi, Minato-ku
Tokyo 105-0004 Japan

Latin America/Mexico
Marriott Guest Services
Av Chapultepec No. 230-1
Col Roma CP 06700
Mexico DF

Marriott Headquarters

View Marriott headquarters location on a map.

Reach Real Person in Marriott by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Marriott Facebook account or Marriott Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Marriott are provided above.

What to do if Marriott Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Marriott customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Marriott Customer Service are the most accurate.

If you successfully reached a live customer service agent in Marriott please leave your instructions in the comments section below so everyone can use it.