If you need to talk to a live person in Marriott Customer Service you need to dial 800-535-4028. On a first and second system prompts say “Representative”. On a next prompt say “Something else”. The system will ask you for your Marriott or SPG rewards number. If you have it you can enter it now. If not you can just press # several times until the automated voice system will connect you to a live customer service representative.

For your convenience below are several choices available from the Marriott automated customer service voice system main menu:

• Make a reservation
• What’s my point balance
• Combine Accounts
• Book a reservation
• Change a reservation
• Confirm a reservation
• Cancel a reservation
• Something else

Marriott Customer Service Hours

Marriott live customer service representatives are available to assist you 24 hours a day 7 days a week.

Marriott Customer Service Phones

• Marriott live customer service phone number: 1-800-535-4028
• Starwood live customer service phone number: 1-800-521-9672
• Marriott reservations number in the USA & Canada: 1-888-625-4988
• Group & Event Planning number in the USA & Canada: 1-800-831-4004

Marriott Loyalty Programs

• Marriott Rewards phone number: 1-801-468-4000
• SPG Rewards phone number: 1-888-625-4988

More Marriot phone numbers are available at Marriott Reward Customer support page.

Marriot Hotels Social Networks Contacts

You can view message Marriot customer service via Marriott Facebook page.

You can also public tweet or send a private message to Marriot on a Marriott Twitter page.

You can view latest Marriot Youtube videos at Marriott Youtube channel.

Marriott Live Chat

Marriott does not offer live chat customer service. You can dial Marriot customer service at 800-535-4028.

Marriott Email Customer Service

To contact Marriott via email naviate to Marriot Contact page and fill out information about your request.

For General reward program questions you can email to [email protected].

For hotel related questions email to [email protected].

Marriott Mailing Addresses

United States/Canada
Marriott Guest Services
910 West Legacy Center Way
Suite 100
Midvale, UT 84047 USA

Asia/Pacific
Marriott Guest Services
Menara Olympia
No. 8 Jalan Raja Chulan
50200 Kuala Lumpur, Malaysia

China
Marriott Guest Services
RM 1402, R&F Center
No. 10 Huaxia Road Tianhe District
Guangzhou, China 510632, P.R.C.

Europe/Middle East/United Kingdom/
South Africa
Marriott Guest Services
North Valley Business Centre
Old Mallow Road
Cork Ireland

Japan
Marriott Guest Services
Urban Shinbashi Building, 7th Floor
4-5-1 Shinbashi, Minato-ku
Tokyo 105-0004 Japan

Latin America/Mexico
Marriott Guest Services
Av Chapultepec No. 230-1
Col Roma CP 06700
Mexico DF