How to Talk to a Live Person in Macy’s Credit Card Customer Service

If you need to speak to a live customer service representative in Macy’s Credit Card customer service you need to dial 1-888-257-6757. To speak with a live agent, you need to stay on the line (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To report your card lost or stolen or to report fraudulent charges press 1.
  • To make a payment or to hear payment addresses press 2.
  • To inquire about placing an order on Macys.com or about a returned item that was purchased on Macys.com press 3.
  • If you would like to speak to the next available agent press 0.

Macy’s Credit Card Customer Service Hours

Live customer service representatives from Macy’s Credit Card are available from 10am to 10pm ET Monday-Sunday.

Macy’s Credit Card Customer Support Phones

  • Macy’s Credit Card Customer Support Phone is 1-888-257-6757. Live customer service representatives from Macy’s Credit Card are available from 10am to 10pm ET Monday-Sunday.
  • For An order related question or concern you need to dial 1-800-289-6229.
  • For Checks you give us to pay your Macy’s credit card bill(s) you need to dial 1-800-831-5873.

Macy’s Credit Card Mailing Addresses

Macy’s Credit Card Payments:
PO Box 9001094
Louisville, KY 40290-1094

Macy’s American Express Account Payments:
PO Box 9001108
Louisville, KY 40290-1108

Express Payments
Attn: Consumer Payment Dept.
6716 Grade Lane
Bldg. 9, Suite 910
Louisville, KY 40213

Macy’s Credit Card Live Chat Support

You can start a live chat session with a Macy’s Credit Card Support Agent on the Macy’s Credit Support page. To speak with a live agent, you need to press the “Chat Online” button.

Macy’s Credit Card support e-mail

Macy’s Credit Card doesn’t offer live support via e-mail.

Macy’s Credit Card Fax Number

Macy’s Credit Card does not have a fax number. Instead you can use 1-888-257-6757 phone number to contact Macy’s Credit Card.

Macy’s Credit Card Help Center

Macy’s Credit Card Opening Hours

You can find more information about Macy’s Credit Card opening hours on the Macy’s Credit Card Stores Locator Page.

Reach Real Person in Macys Credit Card by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Macys Credit Card Facebook account or Macys Credit Card Twitter account may get you a customer representative quickly, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Macys Credit Card are provided above.

What to do if Macys Credit Card Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Macys Credit Card customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Macy’s Credit Card Customer Service are the most accurate.

If you successfully reached a live customer service agent in Macys Credit Card please leave your instructions in the comments section below so everyone can use it.

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