Number for Live PersonIf you need to speak to a live customer service representative in Macy’s Credit Card customer service you need to dial 1-888-257-6757. To speak with a live agent, you need to stay on the line (typical waiting time is about 1-5 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To report your card lost or stolen or to report fraudulent charges press 1.
- To make a payment or to hear payment addresses press 2.
- To inquire about placing an order on Macys.com or about a returned item that was purchased on Macys.com press 3.
- If you would like to speak to the next available agent press 0.
Macy’s Credit Card Customer Service Hours
Live customer service representatives from Macy’s Credit Card are available from 10am to 10pm ET Monday-Sunday.
Macy’s Credit Card Customer Support Phones
- Macy’s Credit Card Customer Support Phone is 1-888-257-6757. Live customer service representatives from Macy’s Credit Card are available from 10am to 10pm ET Monday-Sunday.
- For An order related question or concern you need to dial 1-800-289-6229.
- For Checks you give us to pay your Macy’s credit card bill(s) you need to dial 1-800-831-5873.
Macy’s Credit Card Mailing Addresses
Macy’s Credit Card Payments:
PO Box 9001094
Louisville, KY 40290-1094
Macy’s American Express Account Payments:
PO Box 9001108
Louisville, KY 40290-1108
Express Payments
Attn: Consumer Payment Dept.
6716 Grade Lane
Bldg. 9, Suite 910
Louisville, KY 40213
Macy’s Credit Card Live Chat Support
You can start a live chat session with a Macy’s Credit Card Support Agent on the Macy’s Credit Support page. To speak with a live agent, you need to press the “Chat Online” button.
Macy’s Credit Card support e-mail
Macy’s Credit Card doesn’t offer live support via e-mail.
Macy’s Credit Card Fax Number
Macy’s Credit Card does not have a fax number. Instead you can use 1-888-257-6757 phone number to contact Macy’s Credit Card.
Macy’s Credit Card Help Center
- You can get more information about Macy’s Credit Card Customers on the Macy’s Credit Card Customers Support page.
Macy’s Credit Card Opening Hours
You can find more information about Macy’s Credit Card opening hours on the Macy’s Credit Card Stores Locator Page.