If you need to speak to a live customer service representative in LEGO customer service you need to dial 1-800-835-4386. To speak with a live agent, you need to press 1 (for English) and stay on the line (typical waiting time is about 1-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To order some products press 1.
- To order replacement parts press 2.
- To seal up an order press 3.
- For all other inquiries stay on the line.
LEGO Customer Service Hours
Live customer service representatives from LEGO are available from 8am to 10pm ET Monday-Friday, from 10am to 6pm ET Saturday-Sunday.
LEGO Customer Support Phones
- LEGO Customer Support Phone is 1-800-835-4386. Live customer service representatives from LEGO are available from 8am to 10pm ET Monday-Friday, from 10am to 6pm ET Saturday-Sunday.
- For LEGO Education Tech Support you need to dial 1-866-349-5346. Live customer service representatives are available from 8am to 10pm ET Monday-Friday, Saturday-Sunday closed.
- For MINDSTORMS Tech Support you need to dial 1-877-680-2800. Live customer service representatives are available from 8am to 10pm ET Monday-Friday, Saturday-Sunday closed.
LEGO Social Networks Customer Service
- LEGO customer service could be contacted via LEGO Facebook page. Typically LEGO customer service representative replies within an hour.
- You can also reach LEGO support via LEGO Twitter page
- You can view latest LEGO photos on LEGO Instagram page
- You can view latest LEGO videos on LEGO Youtube page
LEGO Mailing Addresses
LEGO Customer Service:
PO Box 1138
LEGO Live Chat Support
You can start a live chat session with a LEGO Support Agent on the LEGO Support page. To speak with a live agent, you need to press the “Chat with Us” button.
LEGO support e-mail
To contact LEGO via e-mail you need to go to the LEGO Contact page, choose the question you are inquiring about, fill in the form and press the “Send” button.
LEGO Help Center
- You can get more information about LEGO Customers on the LEGO Customers Support page.
LEGO Opening Hours
Monday 8am to 10pm ET
Tuesday 8am to 10pm ET
Wednesday 8am to 10pm ET
Thursday 8am to 10pm ET
Friday 8am to 10pm ET
Saturday 10am to 6pm ET
Sunday 10am to 6pm ET
View Lego headquarters location on a map.
Reach Real Person in Lego by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Lego Facebook account or Lego Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Lego are provided above.
What to do if Lego Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Lego customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in LEGO Customer Service are the most accurate.
If you successfully reached a live customer service agent in Lego please leave your instructions in the comments section below so everyone can use it.