How to Talk to a Live Person in Kroger Customer Service

If you need to talk to a live person in Kroger customer service you need to dial 1-800-576-4377 phone number. To speak with a live agent, you need to press 2.

Live customer service agents are available Monday-Friday 8am to midnight EST. Saturday-Sunday 8am to 9.30pm EST.

For your convenience we included the main menu of the Kroger customer service system below:

  • If you have questions about your fuel point balance or fuel discounts press 1.
  • For the retail store, pharmacy, or the little clinic location nearest you press 2.
  • To speak to a customer service adviser regarding your loyalty card or fuel programs, a store experience, or a community rewards programs press 3.
  • If you have questions about digital account, digital coupons or our website press 4.
  • If you have questions or concerns regarding products which were purchased in our stores, or if your call is concerning a national or local recall announcement press 5.
  • For questions about our $4 generic drug programs, or to schedule your flu shot, press 6.
  • For our gift-card services press 7.
  • If you wish to know more about the products and services we provide, press 8.

Kroger Service Options

Kroger Phone Customer Service

  • For inquiries about My Prescriptions services you need to dial 1-855-489-2502.
  • For gift card balance or order status inquiries you need to dial 1-800-576-4377.
  • For questions about an online floral order you need to dial 1-866-520-0356.
  • For inquiries about i-wireless products or services you need to dial 1-866-594-3644.
  • For questions about Prepaid Debit Cards you need to dial 1-866-265-8419.
  • For questions about Coinstar you need to dial 1-800-928-2274.
  • For for any inquiries from media sources, contact our Media Relations Department via 1-513-762-4000.
  • Kroger Social Support

    Kroger Customer Service Mailing Addresses

    Corporate Headquarters:

    The Kroger Co.

    Customer Relations

    1014 Vine Street

    Cincinnati, Ohio 45202