How to Talk to a Live Person in Kroger Customer Service

If you need to talk to a live person in Kroger customer service you need to dial 1-800-576-4377 phone number. To speak with a live agent, you need to press 2.

Live customer service agents are available Monday-Friday 8am to midnight EST. Saturday-Sunday 8am to 9.30pm EST.

For your convenience we included the main menu of the Kroger customer service system below:

  • If you have questions about your fuel point balance or fuel discounts press 1.
  • For the retail store, pharmacy, or the little clinic location nearest you press 2.
  • To speak to a customer service adviser regarding your loyalty card or fuel programs, a store experience, or a community rewards programs press 3.
  • If you have questions about digital account, digital coupons or our website press 4.
  • If you have questions or concerns regarding products which were purchased in our stores, or if your call is concerning a national or local recall announcement press 5.
  • For questions about our $4 generic drug programs, or to schedule your flu shot, press 6.
  • For our gift-card services press 7.
  • If you wish to know more about the products and services we provide, press 8.

Kroger Service Options

Kroger Phone Customer Service

  • For inquiries about My Prescriptions services you need to dial 1-855-489-2502.
  • For gift card balance or order status inquiries you need to dial 1-800-576-4377.
  • For questions about an online floral order you need to dial 1-866-520-0356.
  • For inquiries about i-wireless products or services you need to dial 1-866-594-3644.
  • For questions about Prepaid Debit Cards you need to dial 1-866-265-8419.
  • For questions about Coinstar you need to dial 1-800-928-2274.
  • For for any inquiries from media sources, contact our Media Relations Department via 1-513-762-4000.
  • Kroger Social Support

    Kroger Customer Service Mailing Addresses

    Corporate Headquarters:

    The Kroger Co.

    Customer Relations

    1014 Vine Street

    Cincinnati, Ohio 45202

    Kroger Headquarters

    View Kroger headquarters location on a map.

    Reach Real Person in Kroger by Phone, Live Chat, Social Network

    Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Kroger Facebook account or Kroger Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Kroger are provided above.

    What to do if Kroger Contact Number Is Not Working?

    It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Kroger customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Kroger Customer Service are the most accurate.

    If you successfully reached a live customer service agent in Kroger please leave your instructions in the comments section below so everyone can use it.

    Kroger Customer Ratings and Reviews