If you need to speak to a live customer service representative in Kay Jewelers you need to dial 1-800-527-8029. To speak with a live agent, you need to press 9 (to speak to a representative) or say “representative” and stay on the line (typical waiting time is about 1-3 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• For all online web store-related inquiries press 1 or say “website questions”.
• For questions regarding your jewelry repair status or warranty press 2 or say “warranty or repair”.
• For merchandiser service concerns press 3 or say “merchandiser questions”.
• For refund status press 4 or say “refund”.
• For questions regarding your credit account or gift card press 5 or say “credit card or gift card”.
• For questions regarding your lease purchase program press 6 or say “lease”.
• For questions about the Vault Rewards loyalty program press 7 or say “loyalty”.
• To speak to a representative press 9 or say “representative”.

Kay Jewelers Customer Service Hours

Live customer service representatives from Kay Jewelers are available from 9am to 10pm ET Monday-Friday, from Noon to 10pm ET Saturday, from Noon to 9pm ET Sunday.

Kay Jewelers Customer Support Phones

• Kay Jewelers Customer Support Phone is 1-800-527-8029. Live customer service representatives from Kay Jewelers are available from 9am to 10pm ET Monday-Friday, from Noon to 10pm ET Saturday, from Noon to 9pm ET Sunday.

Kay Jewelers Social Networks Customer Service

• Kay Jewelers customer service could be contacted via Kay Jewelers Facebook page. Typically Kay Jewelers customer service representative replies within an hour.
• You can also reach Kay Jewelers support via Kay Jewelers Twitter page
• You can view latest Kay Jewelers photos on Kay Jewelers Instagram page
• You can view latest Kay Jewelers videos on Kay Jewelers Youtube page

Kay Jewelers Mailing Addresses

KAY Jewelers
c/o Sterling Jewelers, Ltd.
375 Ghent Rd.
Akron, OH 44333

Kay Jewelers Live Chat Support

You can start a live chat session with a Kay Jewelers Support Agent on the Kay Jewelers Support page. To speak with a live agent, you need to press the “Chat” button in the bottom right of your screen. Chat is available from 8am to 1am ET Monday-Friday, from 10am to 10pm ET Saturday, Noon to 9pm ET Sunday.

Kay Jewelers support e-mail

Kay Jewelers doesn’t offer live support via e-mail.

Kay Jewelers Fax Number

Kay Jewelers does not have a fax number. Instead you can use 1-800-527-8029 phone number to contact Kay Jewelers.

Kay Jewelers Help Center

• You can get more information about Kay Jewelers Customers on the Kay Jewelers Customers Support page.

Kay Jewelers Opening Hours

Monday 9am to 10pm ET
Tuesday 9am to 10pm ET
Wednesday 9am to 10pm ET
Thursday 9am to 10pm ET
Friday 9am to 10pm ET
Saturday Noon to 10pm ET
Sunday Noon to 9pm ET

Kay Jewelers Headquarters

View Kay Jewelers headquarters location on a map.

Reach Real Person in Kay Jewelers by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Kay Jewelers Facebook account or Kay Jewelers Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Kay Jewelers are provided above.

What to do if Kay Jewelers Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Kay Jewelers customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Kay Jewelers Customer Service are the most accurate.

If you successfully reached a live customer service agent in Kay Jewelers please leave your instructions in the comments section below so everyone can use it.