If you need to speak to a live customer service representative in Jetstar customer service you need to dial 131-538. To speak with a live agent, you need to press 1 (for English), then press 5 (for all other inquiries), after press 3 (for all other inquiries) and stay on the line (typical waiting time is about 1-20 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To make a new flight booking press 1.
- To change or update an existing booking press 2
- To get help with a booking changed by Jetstar press 3.
- For assistance with an existing Jetstar travel voucher press 4.
- For all other inquiries press 5.
Jetstar Customer Service Hours
Live customer service representatives from Jetstar are available from 6am to 10pm AEST Monday-Sunday.
Jetstar Customer Support Phones
- Jetstar Customer Support Phone is 131-538. Live customer service representatives from Jetstar are available from 6am to 10pm AEST Monday-Sunday.
- You can get all customer service phone numbers for any locations on the Jetstar Contact page.
- For Jetstar Credit Cards you need to dial 1300-150-100.
Jetstar Social Networks Customer Service
- Jetstar customer service could be contacted via Jetstar Australia Facebook page. Typically Jetstar customer service representative replies within an hour.
- You can also reach Jetstar support via Jetstar Airways Twitter page. Live customer service representatives are available from 8am to 8pm AEST Monday-Sunday.
- You can view latest Jetstar photos on Jetstar Instagram page
- You can view latest Jetstar videos on Jetstar Youtube page
Jetstar Mailing Addresses
PO Box 4713, Melbourne, VIC 3001, Australia
Jetstar Live Chat Support
You can start a live chat session with a Jetstar Support Agent on the Jetstar Support page. To speak with a live agent, you need to press the “Help” button in the top right of your screen, then press the “Ask Jess” and start chat. Chat is available from 8am to 8pm Monday-Sunday.
Jetstar support e-mail
Jetstar doesn’t offer live support via e-mail.
Jetstar Fax Number
Jetstar does not have a fax number. Instead you can use 131-538 phone number to contact Jetstar.
Jetstar Help Center
- You can get more information about Jetstar Customers on the Jetstar Customers Support page.
Jetstar Opening Hours
Monday 8am to 8pm
Tuesday 8am to 8pm
Wednesday 8am to 8pm
Thursday 8am to 8pm
Friday 8am to 8pm
Saturday 8am to 8pm
Sunday 8am to 8pm
Reach Real Person in Jetstar by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Jetstar Facebook account or Jetstar Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Jetstar are provided above.
What to do if Jetstar Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Jetstar customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Jetstar Customer Service are the most accurate.
If you successfully reached a live customer service agent in Jetstar please leave your instructions in the comments section below so everyone can use it.