If you need to speak to a live customer service representative in JEA customer service you need to dial 1-904-665-6000. To speak with a live agent, you need to stay on the line (the typical waiting time is about 1-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- For residential customers press 1.
- For commercial customers press 2.
JEA Customer Service Hours
Live customer service representatives from JEA are available from 7am to 6pm Monday-Friday, Saturday-Sunday closed.
JEA Customer Support Phones
- JEA Customer Support Phone is 1-904-665-6000 or 1-800-683-5542. Live customer service representatives from JEA are available from 7am to 6pm Monday-Friday, Saturday-Sunday closed.
- For Commercial Customer Care you need to dial 1-904-665-6250. Live customer service representatives from JEA are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
- For Claims you need to dial 1-904-255-5322.
- For Pay by Phone you need to dial 1-904-665-6000 or 1-800-683-5542.
- For Cross Connection Control (Backflow) you need to dial 1-904-665-4410.
- For Fats, Oils and Grease Collection Program you need to dial 1-904-665-7404.
- For Industrial Pretreatment Program you need to dial 1-904-665-5326.
- For MyWay Prepaid Program you need to dial 1-904-665-2100.
- For Neighborhood Construction you need to dial 1-904-665-7500.
- For School Programs (Power Pals) you need to dial 1-904-665-7068.
- For Tree Trimming you need to dial 1-904-665-6050.
- For Water, Irrigation and Sewer Pre-Service you need to dial 1-904-665-5260.
JEA Social Networks Customer Service
- JEA customer service could be contacted via JEA Facebook page. Typically JEA customer service representative replies within an hour.
- You can also reach JEA support via JEA Twitter page
- You can view latest JEA photos on JEA Instagram page
- You can view latest JEA videos on JEA Youtube page
- You can message a live customer service representative using JEA Linkedin page
JEA Mailing Addresses
P.O. Box 45047
Jacksonville, FL 32232-5047
21 W. Church Street
Jacksonville, FL 32202-3155
Overnight Deposit Payment Address:
c/o RCS, CC-3
21 W. Church Street
Jacksonville, FL 32202-3155
JEA Live Chat Support
JEA doesn’t offer live chat support. The best way to contact JEA is to call them at 1-904-665-6000.
JEA support e-mail
- To contact JEA via e-mail you need to go to the JEA Contact page, fill in the form and press the “Submit” button.
- To Become a Vendor/Procurement send an e-mail to [email protected]
- For Cross Connection Control (Backflow) send an e-mail to [email protected]
- For Electric Reliability Compliance send an e-mail to [email protected]
- For Electric Development send an e-mail to [email protected]
- For Employment Verification (For Present or Past Employees) send an e-mail to [email protected]
- For Fats, Oils and Grease Collection Program send an e-mail to [email protected]
- For Jacksonville Small and Emerging Business Program (JSEB) send an e-mail to [email protected]
- For Plug-in Electric Vehicles send an e-mail to [email protected]
- For Public Records Request send an e-mail to [email protected]
JEA Fax Number
JEA does not have a fax number. Instead you can use 1-904-665-6000 phone number to contact JEA.
JEA Help Center
- You can get more information about JEA Customers on the JEA Customers Support page.
JEA Opening Hours
Monday 8am to 5pm
Tuesday 8am to 5pm
Wednesday 8am to 5pm
Thursday 8am to 5pm
Friday 8am to 5pm
Reach Real Person in Jea by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Jea Facebook account or Jea Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Jea are provided above.
What to do if Jea Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Jea customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in JEA Customer Service are the most accurate.
If you successfully reached a live customer service agent in Jea please leave your instructions in the comments section below so everyone can use it.