How to Talk to a Live Person in JCPenney Customer Service

If you need to contact a live person in JCPenney customer service you need to dial 1-800-322-1189. To speak with a live agent, you need to stay on the line (typical waiting time is about 4-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For assistance with a new or existing JCPenney.com order press 1.
  • For JCPenney rewards press 2.
  • For major appliance, mattress, furniture, home services or fitness press 3.
  • For credit services including making a payment press 4.
  • To repeat these options press star.

JCPenney Customer Service Hours

Live customer service representatives from JCPenney are available 24 hours a day seven days a week.

JCPenney Phone Customer Service

  • JCPenney customer service phone number is 1-800-322-1189. Live customer service agents are available 24 hours a day seven days a week.
  • For Furniture/Mattress Policy you need to dial 1-800-442-7902.
  • For Electronics/Fitness Equipment Policy you need to dial 1-800-322-1189.
  • For In-Home Custom Window Treatments you need to dial 1-877-509-4636.
  • For JCPenney Home Services Contracts you need to dial 1-844-888-5271.
  • To return furniture items you need to dial 1-800-442-7902.

JCPenney Social Networks Customer Service

JCPenney Live Chat Support

You can start a live chat session with a JCPenney Agent on the JCPenney customer service page by clicking the “Chat Now” button. Live customer service agents are available 24 hours a day seven days a week.

JCPenney Help Page

You can view more information about JCPenney on the JCPenney customer service page.

JCPenney support e-mail

For International Returns via [email protected]

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