If you need to contact a live person in JCPenney customer service you need to dial 1-800-322-1189. To speak with a live agent, you need to stay on the line (typical waiting time is about 4-5 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- For assistance with a new or existing JCPenney.com order press 1.
- For JCPenney rewards press 2.
- For major appliance, mattress, furniture, home services or fitness press 3.
- For credit services including making a payment press 4.
- To repeat these options press star.
JCPenney Customer Service Hours
Live customer service representatives from JCPenney are available 24 hours a day seven days a week.
JCPenney Phone Customer Service
- JCPenney customer service phone number is 1-800-322-1189. Live customer service agents are available 24 hours a day seven days a week.
- For Furniture/Mattress Policy you need to dial 1-800-442-7902.
- For Electronics/Fitness Equipment Policy you need to dial 1-800-322-1189.
- For In-Home Custom Window Treatments you need to dial 1-877-509-4636.
- For JCPenney Home Services Contracts you need to dial 1-844-888-5271.
- To return furniture items you need to dial 1-800-442-7902.
JCPenney Social Networks Customer Service
- JCPenney customer service could be contacted via JCPenney Facebook page
- You can also reach JCPenney support via JCPenney Twitter page
- You can view latest JCPenney videos on JCPenney Youtube page
- You can view latest JCPenney photos on JCPenney Instagram page
JCPenney Live Chat Support
You can start a live chat session with a JCPenney Agent on the JCPenney customer service page by clicking the “Chat Now” button. Live customer service agents are available 24 hours a day seven days a week.
JCPenney Help Page
You can view more information about JCPenney on the JCPenney customer service page.
JCPenney support e-mail
For International Returns via [email protected]