If you need to contact a live person in JCPenney customer service you need to dial 1-800-322-1189. To speak with a live agent, you need to stay on the line (typical waiting time is about 4-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• For assistance with a new or existing JCPenney.com order press 1.
• For JCPenney rewards press 2.
• For major appliance, mattress, furniture, home services or fitness press 3.
• For credit services including making a payment press 4.
• To repeat these options press star.

JCPenney Customer Service Hours

Live customer service representatives from JCPenney are available 24 hours a day seven days a week.

JCPenney Phone Customer Service

• JCPenney customer service phone number is 1-800-322-1189. Live customer service agents are available 24 hours a day seven days a week.
• For Furniture/Mattress Policy you need to dial 1-800-442-7902.
• For Electronics/Fitness Equipment Policy you need to dial 1-800-322-1189.
• For In-Home Custom Window Treatments you need to dial 1-877-509-4636.
• For JCPenney Home Services Contracts you need to dial 1-844-888-5271.
• To return furniture items you need to dial 1-800-442-7902.

JCPenney Social Networks Customer Service

• JCPenney customer service could be contacted via JCPenney Facebook page
• You can also reach JCPenney support via JCPenney Twitter page
• You can view latest JCPenney videos on JCPenney Youtube page
• You can view latest JCPenney photos on JCPenney Instagram page

JCPenney Live Chat Support

You can start a live chat session with a JCPenney Agent on the JCPenney customer service page by clicking the “Chat Now” button. Live customer service agents are available 24 hours a day seven days a week.

JCPenney Help Page

You can view more information about JCPenney on the JCPenney customer service page.

JCPenney support e-mail

For International Returns via [email protected]

Jcpenney Headquarters

View Jcpenney headquarters location on a map.

Reach Real Person in Jcpenney by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Jcpenney Facebook account or Jcpenney Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Jcpenney are provided above.

What to do if Jcpenney Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Jcpenney customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in JCPenney Customer Service are the most accurate.

If you successfully reached a live customer service agent in Jcpenney please leave your instructions in the comments section below so everyone can use it.