How to Talk to a Live Person in Indiana Medicaid Customer Service

If you need to speak to a live customer service representative in Indiana Medicaid you need to dial the IN.gov customer service at 1-800-457-4584. To speak with a live agent, you need to stay on the line (typical waiting time is about 6-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are a member calling for information press 1.
  • If you are a doctor or medical service provider press 2.
  • For EDI trading partner or provider Health Care portal technical assistance press 3.
  • For medicare buy-in press 4.
  • For electronic visit verification support press 5.
  • For third-party liability or Medicare press 6.
  • For priority protection inquiries press 7.
  • For right choice program or care coordination press 8.
  • To hear this menu again press star.

Indiana Medicaid Customer Service Hours

Live customer service representatives from Indiana Medicaid are available 24 hours a day seven days a week.

Indiana Medicaid Customer Service Phones

  • Indiana Medicaid customer service phone number is 1-800-457-4584. Live customer service representatives from Indiana Medicaid are available 24 hours a day seven days a week.
  • For HIP you need to dial 1-877-438-4479.
  • For Hoosier Care Connect you need to dial 1-866-963-7383.
  • For Hoosie Healthwise you need to dial 1-800-889-9949.

IN.gov Social Networks Customer Service

Indiana Medicaid Live Chat Support

You can start a live chat session with an Indiana Medicaid Support Agent on the IN.gov page by clicking the “Support & Chat” blue button.

Indiana Medicaid support e-mail

Indiana Medicaid Help Center

You can find more information about Indiana Medicaid on the Indiana Medicaid page.

IN.gov Opening Hours

Monday 9am to 9pm EST
Tuesday 9am to 9pm EST
Wednesday 9am to 9pm EST
Thursday 9am to 9pm EST
Friday 9am to 9pm EST
Saturday 9am to 9pm EST
Sunday 9am to 6pm EST

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