How to Talk to a Live Person in Illinois Tollway Customer Service

If you need to speak to a live customer service representative in Illinois Tollway customer service you need to dial 1-800-824-7277. To speak with a live agent, you need to say “five” or stay on the line (typical waiting time is about 2-3 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you would like to access your I-PASS account via our automatic system press or say “one”.
  • If you wish to speak to a customer service representative about your I-PASS account press or say “two”.
  • If you have received a violation notice press or say “three”.
  • If you have unpaid tolls and want to avoid a violation press or say “four”.
  • For all other inquiries press or say “five”.
  • To hear these options again press or say “eight”.

Illinois Tollway Customer Service Hours

Live customer service representatives from Illinois Tollway are available from 7am to 5am Monday-Sunday.

Illinois Tollway Phone Customer Service

  • Illinois Tollway customer service phone number is 1-800-824-7277. Live customer service representatives from Illinois Tollway are available from 7am to 5am Monday-Sunday.
  • For Illinois Tollway Headquarters you need to dial 1-630-241-6800 (TTY: 1-630-241-7302). Live customer service representatives are available from 8am to 5am Monday-Sunday.
  • For Constraction Information you need to dial 1-800-865-5394.

Illinois Tollway Social Networks Customer Service

Illinois Tollway Live Chat Support

Illinois Tollway doesn’t offer live chat support. Best way to contact Illinois Tollway is to call them at 1-800-824-7277.

I-Pass Illinois Mailing Addresses

Illinois Tollway Headquarters:
Illinois Tollway
2700 Ogden Ave
Downers Grove, IL 60515

I-PASS Fulfillment Center:
P.O. Box 806518
Chicago, IL 60680

Illinois Tollway Help Customer Service

You can search more information about Illinois Tollway on the Illinois Tollway Help Page.

Illinois Tollway support e-mail

To contact Illinois Tollway via e-mail use the following Illinois Tollway contact form by clicking the “Customer Service Team” green button.

Illinois Tollway Opening Hours

Monday 7am to 5pm
Tuesday 7am to 5pm
Wednesday 7am to 5pm
Thursday 7am to 5pm
Friday 7am to 5pm
Saturday 7am to 5pm
Sunday 7am to 5pm