How to Talk to a Live Person in Illinois Medicaid Customer Service

If you need to speak to a live customer service representative in Illinois Medicaid you need to dial The Illinois Department of Healthcare and Family Services customer service at 1-800-843-6154. To speak with a live agent, you need to say “agent” or press 7 (for anything else) and stay on the line (typical waiting time is about 6-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For medical program, food stamps, cash assistance press 1.
  • To report fraud press 2.
  • For rehab services press 3.
  • For mental health press 4.
  • For women’s services press 5.
  • For alcoholism or substance abuse press 6.
  • For anything else 7.

Illinois Medicaid Customer Service Hours

Live customer service representatives from Illinois Department of Healthcare and Family Services are available 24 hours a day seven days a week.

Illinois Medicaid Customer Service Phones

  • Illinois Medicaid customer service phone number is 1-800-843-6154. Live customer service representatives from Illinois Department of Healthcare and Family Services are available 24 hours a day seven days a week.
  • For Medical Management Unit Hotline you need to dial 1-708-957-8352 or 1-312-793-2152.
  • For all Kids Hotline you need to dial 1-877-805-5312.
  • You can get all Illinois Department of Healthcare and Family Services phone numbers on the Illinois Department of Healthcare and Family Services Phone Directory page.

Illinois Department of Healthcare and Family Services Mailing Addresses

All Kids Mailing Address:
All Kids, PO Box 19122, Springfield, IL 62794

Illinois Department of Healthcare and Family Services Social Networks Customer Service

Illinois Department of Healthcare and Family Services Live Chat Support

Illinois Department of Healthcare and Family Services doesn’t offer live chat support. The best way to contact is to call them at 1-800-843-6154.

Illinois Medicaid support e-mail

Illinois Medicaid Help Center

You can find more information about Illinois Department of Healthcare and Family Services on the Illinois Department of Healthcare and Family Services Medicaid Reimbursement page.

Illinois Department of Healthcare and Family Services Opening Hours

Monday 8:30am to 5pm
Tuesday 8:30am to 5pm
Wednesday 8:30am to 5pm
Thursday 8:30am to 5pm
Friday 8:30am to 5pm
Saturday closed
Sunday closed

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