If you need to speak to a live customer service representative in Illinois Medicaid you need to dial The Illinois Department of Healthcare and Family Services customer service at 1-800-843-6154. To speak with a live agent, you need to say “agent” or press 7 (for anything else) and stay on the line (typical waiting time is about 6-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• For medical program, food stamps, cash assistance press 1.
• To report fraud press 2.
• For rehab services press 3.
• For mental health press 4.
• For women’s services press 5.
• For alcoholism or substance abuse press 6.
• For anything else 7.

Illinois Medicaid Customer Service Hours

Live customer service representatives from Illinois Department of Healthcare and Family Services are available 24 hours a day seven days a week.

Illinois Medicaid Customer Service Phones

• Illinois Medicaid customer service phone number is 1-800-843-6154. Live customer service representatives from Illinois Department of Healthcare and Family Services are available 24 hours a day seven days a week.
• For Medical Management Unit Hotline you need to dial 1-708-957-8352 or 1-312-793-2152.
• For all Kids Hotline you need to dial 1-877-805-5312.
• You can get all Illinois Department of Healthcare and Family Services phone numbers on the Illinois Department of Healthcare and Family Services Phone Directory page.

Illinois Department of Healthcare and Family Services Mailing Addresses

All Kids Mailing Address:
All Kids, PO Box 19122, Springfield, IL 62794

Illinois Department of Healthcare and Family Services Social Networks Customer Service

• Illinois Department of Healthcare and Family Services customer service could be contacted via Illinois Department of Healthcare and Family Services Facebook page. Typically Illinois Department of Healthcare and Family Services customer service representative replies within an hour.

Illinois Department of Healthcare and Family Services Live Chat Support

Illinois Department of Healthcare and Family Services doesn’t offer live chat support. The best way to contact is to call them at 1-800-843-6154.

Illinois Medicaid support e-mail

• For Medical Management Unit send an e-mail to [email protected]
• For all Kids send an e-mail to [email protected]

Illinois Medicaid Help Center

You can find more information about Illinois Department of Healthcare and Family Services on the Illinois Department of Healthcare and Family Services Medicaid Reimbursement page.

Illinois Department of Healthcare and Family Services Opening Hours

Monday 8:30am to 5pm
Tuesday 8:30am to 5pm
Wednesday 8:30am to 5pm
Thursday 8:30am to 5pm
Friday 8:30am to 5pm
Saturday closed
Sunday closed

Illinois Medicaid Headquarters

View Illinois Medicaid headquarters location on a map.

Reach Real Person in Illinois Medicaid by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Illinois Medicaid Facebook account or Illinois Medicaid Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Illinois Medicaid are provided above.

What to do if Illinois Medicaid Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Illinois Medicaid customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Illinois Medicaid Customer Service are the most accurate.

If you successfully reached a live customer service agent in Illinois Medicaid please leave your instructions in the comments section below so everyone can use it.