How to Talk to a Live Person in Illinois Department of Employment Security Customer Service

If you need to speak to a live customer service representative in IDES customer service you need to dial 1-800-244-5631. To speak with a live agent, you need to press 1 (for English) and stay on the line (typical waiting time is about 10-45 minutes).
To certify for benefits or to inquire about the status of your unemployment insurance claim visit www.ides.illinois.gov or call IDES automated unemployment claim Tele-Serve system at 312-338-4337. These services are available between 5am and 7.30pm Monday-Friday.

Alternatively you can use the following other options available in the customer service phone menu:

  • To hear a message regarding the federal stimulus package press 1.
  • To hear a message regarding the day of the week on which you should file your claim press 2.

Illinois Unemployment Claims Customer Service Hours

Live customer service representatives from Illinois Unemployment Claims are available from 8:30am to 5pm Monday-Friday, Saturday-Sunday closed.

Illinois Unemployment Claims Customer Service Phones

  • Illinois Unemployment Claims customer service phone number is 1-800-244-5631. Live customer service representatives from Illinois Unemployment Claims are available from 8:30am to 5pm Monday-Friday, Saturday-Sunday closed.
  • For individuals who have been scheduled for an Appeal hearing you need to dial 1-800-244-5631.
  • To help desk for login information (username and password), error messages, or navigating your job search you need to dial 1-877-342-7533.
  • For KeyBank Customer Service need to dial 1-866-295-2955.
  • You can get all customer service phone numbers on the IDES Contact page.

Illinois Unemployment Claims Social Networks Customer Service

Illinois Unemployment Claims Live Chat Support

Illinois Unemployment Claims doesn’t offer live chat support. The best way to contact Illinois Unemployment Claims is to call them at 1-800-244-5631.

IDES support e-mail

Illinois Unemployment Claims Help Center

You can get more information about Illinois Unemployment Claims on the Illinois Unemployment Claims FAQ page.

Illinois Department of Employment Security Opening Hours

You can find more information about Illinois Department of Employment Security opening hours on the Illinois Department of Employment Security Office Locator Page.

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