If you need to contact a live person in Humana customer service you need to dial 1-800-833-6917. To speak with a live agent, you need to say “continue” or press 2 after the main menu, then press 0 and stay on the line (typical waiting time is about 3-5 minutes).
For your convenience below is the voice system main menu:
- If you are calling about your dental or life policy press 1.
- If you are a provider press 2.
- If you are calling for Humana One medical policy press 3.
- If you are calling about your Medicare or Medicaid policy press 4.
- If you are calling about an employer-based medical policy press 5.
Humana Customer Service Hours
Humana live customer service agents are available from 5am to 8pm Monday-Sunday.
Humana Phone Customer Service
- Humana customer service phone number is 1-800-833-6917.
- For Individual & Family Insurance you need to dial 1-800-833-6917.
- For Medicare Customer Service you need to dial 1-800-457-4708.
- For Dental/Vision Insurance you need to dial 1-877-877-1051.
- For Insurance through Employers you need to dial 1-800-448-6262.
- For Medicaid Customer Service you need to dial 1-800-477-6931.
- For Small business employer you need to dial 1-800-232-2006.
- For Large Group Employer you need to dial 1-800-872-7207.
- For HumanaLife Small Group 2-99 employees you need to dial 1-800-233-4013.
- For participation status, requests to join the network, and contract-related questions you need to dial 1-800-626-2741.
- You can find all the phone numbers for Humana on this page.
Humana Social Networks Customer Service
- Humana customer service could be contacted via Humana Facebook page
- You can also reach Humana support via Humana Twitter page
- You can view latest Humana photos on Humana Instagram page
- You can view latest Humana videos on Humana Youtube page
Humana support e-mail
Humana doesn’t offer live support e-mail. Best way to contact Humana is to call them at 1-800-833-6917.
Humana Live Chat Support
Humana doesn’t offer live chat support. Best way to contact Humana is to call them at 1-800-833-6917.
Humana Help Center
You can ask a question about Humana on the Humana Help Center page.
Humana Mailing Addresses
500 W. Main Street
Louisville, KY 40202
For medical and claims correspondence:
Humana Correspondence Office
P.O. Box 14601
Lexington KY 40512-4601
All healthcare providers:
500 West Main Street
Louisville, KY 40202