If you need to speak to a live customer service representative in Hotels.com customer service you need to dial 1-800-246-8357. To speak with a live agent, you need to press 1 (for English), then 5 (for questions about billing or something else), press 2 (for otherwise), after enter your confirmation number and stay on the line (typical waiting time is about 1-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To cancel a booking press 1.
- To change a booking press 2.
- To find details about a booking press 3.
- For questions about the Hotels.com Visa rewards card press 4.
- For questions about billing or something else press 5.
- To repeat these options press 7.
Hotels.com Customer Service Hours
Live customer service representatives from Hotels.com are available 24 hours a day seven days a week.
Hotels.com Customer Support Phones
- Hotels.com Customer Support Phone is 1-800-246-8357. Live customer service representatives from Hotels.com are available 24 hours a day seven days a week.
- For Hotel Booking Protection Plan you need to dial 1-855-266-4982.
- For Hotel Booking Protection Plus you need to dial 1-855-334-3812.
Hotels.com Social Networks Customer Service
- Hotels.com customer service could be contacted via Hotels.com Facebook page. Typically Hotels.com customer service representative replies within an hour.
- You can also reach Hotels.com support via Hotels.com Twitter page
- You can view latest Hotels.com photos on Hotels.com Instagram page
- You can view latest Hotels.com videos on Hotels.com Youtube page
- You can message a live customer service representative using Hotels.com Linkedin page
Hotels.com Mailing Addresses
Corporate Office Address:
5400 LBJ Freeway, Suite 500
Dallas, Texas 75240
Hotels.com Live Chat Support
You can start a live chat session with a Hotels.com Support Agent on the Hotels.com Support page. To speak with a live agent, you need to press the “Chat” icon in the bottom right of your screen.
Hotels.com support e-mail
- For Gift Card Customer Support send an e-mail to [email protected]
Hotels.com Fax Number
Hotels.com does not have a fax number. Instead you can use 1-800-246-8357 phone number to contact Hotels.com.
Hotels.com Help Center
- You can get more information about Hotels.com Customers on the Hotels.com Customers Support page.
Hotels.com Opening Hours
Hotels Com Headquarters
Reach Real Person in Hotels Com by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Hotels Com Facebook account or Hotels Com Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Hotels Com are provided above.
What to do if Hotels Com Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Hotels Com customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Hotels.com Customer Service are the most accurate.
If you successfully reached a live customer service agent in Hotels Com please leave your instructions in the comments section below so everyone can use it.