How to Talk to a Live Person in H-E-B Customer Service

In order to speak to a live person in H-E-B customer service, you need to dial 1‑800‑432‑3113. To speak with a live agent, you need to press 1 in the main menu. Service hours of operation are Monday – Friday 8am to 5pm EST.

For your convenience we included the main menu of the H-E-B customer service system below:

  • To speak with the customer relations representative press 1.
  • To speak with an operator, who can connect you with the person or department press 2.

H-E-B Customer Service Options

H-E-B Phone Customer Service

  • For customer relations in San Antonio, Texas you need to dial 1-866-846-4283.
  • For Online Orders, Digital Coupons, or App you need to dial 1-855-803-0611.
  • H-E-B Social Support

    H-E-B Customer Service Mailing Addresses


    Attention: Customer Relations


    P.O. Box 839999

    San Antonio, TX 78283‑3999