How to Talk to a Live Person in H-E-B Customer Service

In order to speak to a live person in H-E-B customer service, you need to dial 1‑800‑432‑3113. To speak with a live agent, you need to press 1 in the main menu. Service hours of operation are Monday – Friday 8am to 5pm EST.

For your convenience we included the main menu of the H-E-B customer service system below:

  • To speak with the customer relations representative press 1.
  • To speak with an operator, who can connect you with the person or department press 2.

H-E-B Customer Service Options

H-E-B Phone Customer Service

  • For customer relations in San Antonio, Texas you need to dial 1-866-846-4283.
  • For Online Orders, Digital Coupons, or App you need to dial 1-855-803-0611.
  • H-E-B Social Support

    H-E-B Customer Service Mailing Addresses


    Attention: Customer Relations


    P.O. Box 839999

    San Antonio, TX 78283‑3999

    Heb Headquarters

    View Heb headquarters location on a map.

    Reach Real Person in Heb by Phone, Live Chat, Social Network

    Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Heb Facebook account or Heb Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Heb are provided above.

    What to do if Heb Contact Number Is Not Working?

    It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Heb customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in H-E-B Customer Service are the most accurate.

    If you successfully reached a live customer service agent in Heb please leave your instructions in the comments section below so everyone can use it.

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