In order to speak to a live person in H-E-B customer service, you need to dial 1‑800‑432‑3113. To speak with a live agent, you need to press 1 in the main menu. Service hours of operation are Monday – Friday 8am to 5pm EST.

For your convenience we included the main menu of the H-E-B customer service system below:

• To speak with the customer relations representative press 1.
• To speak with an operator, who can connect you with the person or department press 2.

H-E-B Customer Service Options

H-E-B Phone Customer Service

For customer relations in San Antonio, Texas you need to dial 1-866-846-4283.

For Online Orders, Digital Coupons, or App you need to dial 1-855-803-0611.

H-E-B Social Support

• H-E-B customer support could be contacted via H-E-B Facebook page
• You can also reach H-E-B support via H-E-B Twitter page
• H-E-B latest photos could be viewed on H-E-B Instagram page
• You can view latest H-E-B videos on H-E-B Youtube page

H-E-B Customer Service Mailing Addresses

H‑E‑B

Attention: Customer Relations

Department

P.O. Box 839999

San Antonio, TX 78283‑3999