How to Talk to a Live Person in Hawaii Unemployment Insurance Customer Service

If you need to speak to a live customer service representative in Hawaii Unemployment Insurance customer service you need to dial 1-833-901-2272 or 1-833-901-2275. To speak with a live agent, you need to say “Menu”, then say “One” and stay on the line (typical waiting time is about 15-55 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are calling about general information, regular unemployment, PEUC or FPUC say “One”.
  • If you are calling about PUA say “Two”.
  • If you are an employer and calling for information on employer-related matters say “Three”.
  • If you are calling to report fraud or identity theft say “Four”.
  • To repeat this menu say “Repeat”.

Hawaii Unemployment Customer Service Hours

Live customer service representatives from Hawaii Unemployment Insurance are available from 7:45am to 4:30pm Monday-Friday, Saturday-Sunday closed.

Hawaii Unemployment Customer Support Phones

  • Hawaii Unemployment Customer Support Phone is 1-833-901-2272 or 1-833-901-2275. Live customer service representatives from Hawaii Unemployment Insurance are available from 7:45am to 4:30pm Monday-Friday, Saturday-Sunday closed.
  • For Oahu Claims Office you need to dial 1-808-586-8970.
  • For Hilo Claims and Benefits you need to dial 1-808-974-4086.
  • For Kona Claims and Benefits you need to dial 1-808-322-4822.
  • For Maui Claims and Benefits you need to dial 1-808-984-8400.
  • For Kauai Claims and Benefits you need to dial 1-808-274-3043.
  • For Special Activities Unit you need to dial 1-808-586-8947.
  • For Benefit Overpayment, Unemployment Abuse / Report Fraud you need to dial 1-808-586-8947.
  • For Statement of Charges you need to dial 1-808-586-8951.
  • For General Information (EMPLOYER SERVICES) you need to dial 1-808-586-8926.
  • For Registration (EMPLOYER SERVICES) you need to dial 1-808-586-8982.
  • For Unemployment Tax Information (EMPLOYER SERVICES) you need to dial 1-808-586-8915.
  • For Quarterly Wage (EMPLOYER SERVICES) you need to dial 1-808-586-8982.
  • For Audit Section (EMPLOYER SERVICES) you need to dial 1-808-586-9795.
  • For Hilo Employer Services you need to dial 1-808-974-4095.
  • For Kona Employer Services you need to dial 1-808-974-4095.
  • For Maui Employer Services you need to dial 1-808-984-8410.
  • For Kauai Employer Services you need to dial 1-808-274-3025.
  • For New Hire Reports you need to dial 1-808-692-7029.

Hawaii Unemployment Social Networks Customer Service

You can find all Social Media pages on the Hawaii Unemployment Social Media page

Hawaii Unemployment Insurance (UI) Mailing Addresses

Oahu Claims Office:
830 Punchbowl St., Rm 110
Honolulu, HI 96813

Hilo Claims and Benefits:
1990 Kinoole St., Ste 101
Hilo, HI 96720-5293

Kona Claims and Benefits:
81-990 Halekii St., Rm 2090
Kealakekua, HI 96750

Maui Claims and Benefits:
54 South High St., Rm 201
Wailuku, HI 96793

Kauai Claims and Benefits:
4370 Kukui Grove St., Ste 3-214
Lihue, HI 96766

Hilo Employer Services:
1990 Kinoole St., Ste 101
Hilo, HI 96720-5293

Kona Employer Services:
1990 Kinoole St., Ste 101
Hilo, HI 96720-5293

Maui Employer Services:
54 South High St., Rm 201
Wailuku, HI 96793

Kauai Employer Services:
4370 Kukui Grove St., Ste 3-214
Lihue, HI 96766

Hawaii Unemployment Live Chat Support

Hawaii Unemployment doesn’t offer live chat support. The best way to contact Hawaii Unemployment is to call them at 1-833-901-2272 or 1-833-901-2275.

Hawaii Unemployment support e-mail

Hawaii Unemployment Insurance (UI) Help Center

Hawaii Unemployment Opening Hours

Monday 7:45am to 4:30pm
Tuesday 7:45am to 4:30pm
Wednesday 7:45am to 4:30pm
Thursday 7:45am to 4:30pm
Friday 7:45am to 4:30pm
Saturday closed
Sunday closed

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