To contact Groupon customer service about your Groupon Deal you need to navigate to Groupon Customer Support page. There you can either login with your Groupon account or use your order number and e-mail to get help with your Groupon guest checkout order.
Once logged in select the specific Groupon order to see available actions for the order. For additional customer service options scroll down to the bottom of the page and select one of the Help Topics available. You will see a page with details about selected help topic. If you don’t find an answer to your question there, look for the “Still need help? Contact US” link at the bottom of the page. You will see available options to contact Groupon at the bottom of the page. Typically they will include:
- live chat
- customer service e-mail (with 3-days estimated response time)
- callback (not available at this moment)
Select one of the options above to get access to Groupon live customer service.
You can also send an e-mail or live chat with Groupon customer service by navigating to Groupon FAQ page. Select the topic you have a question about and look for the “Still need help? Contact US” link at the bottom of the page for available live customer service options.
If you are in US you can also send a message to a live Groupon customer service representative at Groupon US Twitter account.
Groupon Customer Service Options
Groupon Customer Service Hours
Groupon live customer service agents are available 8 am – 6 am CST Monday through Friday.
Groupon Social Networks Customer Service
- Groupon customer service could be contacted via Groupon Facebook page
- You can also reach Groupon support via Groupon Twitter page
- You can view latest Groupon videos on Groupon Youtube
Groupon Customer Service FAQ
Contact Groupon customer Service and browse FAQ via Groupon contact and FAQ page
Groupon Customer Service Mailing Addresses
600 West Chicago Avenue, Suite 400, Chicago, IL 60654
Groupon Live Chat
To contact Groupon via Live Chat you need to perform the following steps:
- Navigate to Groupon Customer Support web page
- Login with your Groupon account or as a Guest using your Groupon order number and e-mail
- Choose a help topic at the bottom of the page or navigate to Groupon FAQ page and select a topic there
- Look for the “Still need help? Contact US” link at the bottom of Groupon help topic page and click on it
- Select “Live chat” option to start a live chat with Groupon customer service agent (please note that Live chat option is only available during Groupon customer service business hours)
Groupon support e-mail
To contact Groupon via e-mail you need to do following steps:
Questions and Answers
Is 24/7 customer service available from Groupon?
24/7 customer service is available via online Groupon Customer Support page.
What is 1-800 Telephone Number for Groupon
Groupon does not offer 1-800 telephone number. Customer service is available online via Groupon Customer Support page.
How to talk to a human in Groupon
You can follow instructions at the beginning of this article to learn how to quickly get to a human in Groupon.
Reach Real Person in Groupon by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat. Frequently direct message via Groupon Facebook account or Groupon Twitter account may get you a customer representative quickly, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Groupon are provided above.
If you successfully reached a live customer service agent in Groupon please leave your instructions in the comments section below so everyone can use it.