How to Talk to a Live Person in Groupon Customer Service

To contact Groupon customer service about your Groupon Deal you need to navigate to Groupon Customer Support page. There you can either login with your Groupon account or use your order number and e-mail to get help with your Groupon guest checkout order.

Once logged in select the specific Groupon order to see available actions for the order. For additional customer service options scroll down to the bottom of the page and select one of the Help Topics available. You will see a page with details about selected help topic. If you don’t find an answer to your question there, look for the “Still need help? Contact US” link at the bottom of the page. You will see available options to contact Groupon at the bottom of the page. Typically they will include:

  • live chat
  • customer service e-mail (with 3-days estimated response time)
  • callback (not available at this moment)

Select one of the options above to get access to Groupon live customer service.

You can also send an e-mail or live chat with Groupon customer service by navigating to Groupon FAQ page. Select the topic you have a question about and look for the “Still need help? Contact US” link at the bottom of the page for available live customer service options.

If you are in US you can also send a message to a live Groupon customer service representative at Groupon US Twitter account.

Groupon Customer Service Options

Groupon Customer Service Hours

Groupon live customer service agents are available 8 am – 6 am CST Monday through Friday.

Groupon Social Networks Customer Service

Groupon Customer Service FAQ

Contact Groupon customer Service and browse FAQ via Groupon contact and FAQ page

Groupon Customer Service Mailing Addresses

600 West Chicago Avenue, Suite 400, Chicago, IL 60654

Groupon support e-mail

To contact Groupon via e-mail you need to do following steps:

  • Navigate to Groupon Customer Support web page
  • Login with your Groupon account or as a Guest using your Groupon order number and e-mail
  • Choose a help topic at the bottom of the page or navigate to Groupon FAQ page and select a topic there
  • Look for the “Still need help? Contact US” link at the bottom of Groupon help topic page and click on it
  • Select “Send Us e-mail” option to send an e-mail to Groupon

Groupon Live Chat

To contact Groupon via Live Chat you need to perform the following steps:

  • Navigate to Groupon Customer Support web page
  • Login with your Groupon account or as a Guest using your Groupon order number and e-mail
  • Choose a help topic at the bottom of the page or navigate to Groupon FAQ page and select a topic there
  • Look for the “Still need help? Contact US” link at the bottom of Groupon help topic page and click on it
  • Select “Live chat” option to start a live chat with Groupon customer service agent (please note that Live chat option is only available during Groupon customer service business hours)
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