How to Talk to a Live Person in GM Financial Customer Service

If you need to speak to a live customer service representative in GM Financial customer service you need to dial 1-800-284-2271. To speak with a live agent, you need to press 1 (for English), then press 3 (for all other inquiries), after press 2 (for all other inquiries) and stay on the line (typical waiting time is about 20-30 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are a GM Financial customer press 1.
  • If you are an automotive dealer press 2.
  • For all other inquiries press 3.
  • To repeat this information press 8.

If you press 3 in the above menu you will get the following sub-menu:

  • If you have received a letter from GM Financial declining your request for credit press 1.
  • For all other inquiries press 2.
  • To repeat this information press 8.

GM Financial Customer Service Hours

Live customer service representatives from GM Financial are available from 7am to 6pm CT Monday-Friday, from 9am to 1pm CT Saturday, Sunday closed.

GM Financial Customer Support Phones

  • GM Financial Customer Support Phone is 1-800-284-2271. Live customer service representatives from GM Financial are available from 7am to 6pm CT Monday-Friday, from 9am to 1pm CT Saturday, Sunday closed.
  • For Lease-End Customer you need to dial 1-866-631-0132.
  • For Hearing Impaired TDD/TYY Services you need to dial 1-888-998-0253.
  • For Business Customers Support you need to dial 1-855-501-5563. Live customer service representatives from GM Financial are available from 7am to 6pm CT Monday-Friday, Saturday-Sunday closed.
  • For Corporate Office you need to dial 1-817-302-7000.
  • For Corporate Lease-End Customer you need to dial 1-800-644-2297.

GM Financial Fax Number

Support Fax Number: 1-877-999-7088.

GM Financial Social Networks Customer Service

GM Financial Mailing Addresses

Corporate Office:
801 Cherry Street, Ste. 3500
Fort Worth, TX 76102

Supplier Invoices:
Attn: Accounts Payable
P.0. Box 1630
Fort Worth, TX 76101-1592

GM Financial Live Chat Support

GM Financial doesn’t offer live chat support. The best way to contact GM Financial is to call them at 1-800-284-2271.

GM Financial support e-mail

GM Financial Help Center

GM Financial Opening Hours

Monday 7am to 6pm CT
Tuesday 7am to 6pm CT
Wednesday 7am to 6pm CT
Thursday 7am to 6pm CT
Friday 7am to 6pm CT
Saturday 9am to 1pm CT
Sunday closed

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