If you need to talk to a live customer service representative in FPL customer service you need to dial 1-800-226-3545. To speak with a live agent, you need to stay on the line and when the automatic system prompts you need to say “Report a problem” or press 4 (to report an emergency like a downed wire or outage), then press 7 (for something else) and stay on the line (typical waiting time is about 1-5 minutes). Live customer service agents are available from 7.30am to 7.30pm EST Monday-Friday, 7.30am to 5pm EST Saturday-Sunday.
Alternatively you can use the following other options available in the customer service phone menu:
- Say or enter your FPL account number or your social security number, or say “I don’t have it” or press 1.
- If you need a moment to find it say “Hold on” or press 2.
- To open a new account say “New account” or press 3.
- To report an emergency like a downed wire or outage say “Report a problem” or press 4.
Second part of the menu (if you say “Report a problem” or press 4):
- To report an outage press 1.
- To get outage update press 2.
- To report a downed wire press 3.
- For street light out press 4.
- For dim or flickering lights press 5.
- For disconnected for non-payment press 6.
- For something else press 7.
FPL Customer Service Hours
FPL live customer service representatives are available from 7.30am to 7.30pm EST Monday-Friday, 7.30am to 5pm EST Saturday-Sunday.
FPL Customer Support Phones
- FPL Customer Support Phone is 1-800-226-3545 or 1-888-988-8249. FPL live customer service representatives are available from 7.30am to 7.30pm EST Monday-Friday, 7.30am to 5pm EST Saturday-Sunday.
- To Report an Outage you need to dial 1-800-4OUTAGE (1-800-468-8243).
FPL Social Networks Customer Service
- You can also contact Florida Light & Power Facebook customer service representative by messaging on a FPL Twitter page.
- You can view latest FPL Youtube videos at Florida Power & Light Youtube channel.
- You can send a message to FPL live customer service representative via Florida Light & Power Facebook page. Typically they reply within a few hours.
- You can start a live chat session with a FPL Customer Support Agent on the FPL Support page.
FPL Live Chat Support
FPL Help Center
You can find more information about FPL on the FPL Support page.
FPL support e-mail
FPL doesn’t offer live support via e-mail.
Reach Real Person in Fpl by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Fpl Facebook account or Fpl Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Fpl are provided above.
What to do if Fpl Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Fpl customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in FPL Customer Service are the most accurate.
If you successfully reached a live customer service agent in Fpl please leave your instructions in the comments section below so everyone can use it.