How to Talk to a Live Person in FPL Customer Service

If you need to talk to a live customer service representative in FPL customer service you need to dial 800-226-3545. Say “Residential” or “Business” depending on account type you’re calling about. After that keep saying “Something Else” or just keep silence until the system will run out of options and connect you to a live customer service representative. You can also go through an automated voice system menus as prompted and select corresponding menu options. This will also quickly connect you to a live customer service representative.

For your convenience below is the main menu of Florida Power & Light automated voice system.

  • Make a payment
  • Balance & Billing
  • Power problem
  • Stop, start or move Service
  • Something else.

Second part of the menu (if you say “Something else”):

  • Request a payment extension
  • Get my account number
  • Find in-person pay locations
  • Update account information
  • Meter questions
  • Energy savings programs
  • For help with say

Make a payment menu:

  • Pay by phone free of charge using your bank routing and account number or be transferred to Western Union to pay with a credit or debit card which includes a processing fee.
  • Bank account
  • Credit or Debit
  • Automated payments
  • Find an in-person pay locations
  • Other ways to pay

Balance & Billing menu:

  • Get my account balance
  • Request a payment extension
  • Disconnected for non-payment
  • Bill higher than expected
  • More options

More options:

  • Get my account number
  • Get a copy of my bill
  • Budget billing
  • Projected bill amount
  • Payments
  • Application

Power problem menu:

  • Report an outage
  • Get outage update
  • Street light out
  • Dim or flickering lights
  • Disconnected for non-payment

FPL Customer Service Hours

FPL live customer service representatives are available 7.30am-7.30pm Monday to Friday and 7.30am-5pm on Saturday, Sunday.

FPL Social Networks Customer Service

You can send a message to FPL live customer service representative via Florida Light & Power Facebook page. Typically they reply within a few hours.

You can also contact Florida Light & Power Facebook customer service representative by messaging on a FPL Twitter page.

You can view latest FPL Youtube videos at Florida Power & Light Youtube channel.

FPL Phone Numbers and Locations

Boca Raton

(561) 994-8227
21400 Powerline Rd
Boca Raton FL 33433-2399


(941) 917-0708
2220 Hammock Pl
Sarasota FL 34235-6820


(954) 797-5000
7200 NW 45th St
Lauderhill FL 33319-4013


(321) 723-7795
9001 Ellis Rd
Melbourne FL 32904-1017

Daytona Beach

(386) 252-1541
Daytona Beach, FL, 32114

Ft. Myers

(239) 334-7754
10650 Palm Beach Blvd
Fort Myers FL 33905-5903

Ft. Pierce



(561) 697-8000
6001 Village Blvd
West Palm Beach FL 33407-1998

Miami Dade

4200 W Flagler St
Coral Gables FL 33134-1606


9001 Ellis Rd
Melbourne FL 32904-1017


1220 5th Ave N
Naples FL 34102-5846

Punta Gorda

122 E Charlotte Ave
Punta Gorda FL 33950-4902


2220 Hammock Pl
Sarasota FL 34235-6820


1401 SE Monterey Rd
Stuart FL 34994-3960

West Palm

6001 Village Blvd
West Palm Beach FL 33407-1998

FPL Local Business Customer Care Centers

Broward 954-581-5668
Miami-Dade 305-442-0388
West Palm Beach 561-478-6399
Other Areas 800-375-2434