If you need to contact a live person in Ford customer service you need to dial 1-800-392-3673. To speak with a live agent, you need to stay on the line (typical waiting time is about 5-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- For road assistance press 1.
- For credit information press 2.
- For Ford SYNC, MyFord Touch, Navigation, MyFord Mobile press 3.
- For Takata class-action settlement press 4.
- For recalls press 5.
- For more other questions press 6.
- To repeat these options press 8.
Ford Customer Service Hours
Ford live customer service agents are available from 8am to 8pm EST Monday-Friday.
Ford Customer Service Phones
- Ford customer service phone number is 1-800-392-3673. Live customer service agents are available from 8am to 8pm EST Monday-Friday.
- For Ford Credit Customer Support you need to dial 1-800-727-7000. Live customer service agents are available from 7am to 8pm CST Monday-Friday, from 7am to 5pm CST Saturday.
- For Ford and Mercury Roadside Assistance you need to dial 1-800-241-3673. Live customer service agents are available 24 hours a day seven days a week.
- For Lincoln Concierge United States you need to dial 1-800-521-4140. Live customer service agents are available 24 hours a day seven days a week.
- For Lincoln United States you need to dial 1-800-521-4140. Live customer service agents are available from 8am to 8pm EST Monday-Friday, from 9am to 5:30pm CST Saturday.
Ford Social Networks Customer Service
- Ford customer service could be contacted via Ford Facebook page. Typically customer service representative replies within an hour.
- You can also reach Ford Service support via Ford Service Twitter page
- You can reach Ford Credit customer service via Ford Credit Twitter page
- You can view latest Ford videos on Ford Youtube page
Ford Mailing Addresses
For Ford Motor Company:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
For Ford Credit:
P.O. Box 542000
Omaha, NE 68154
Ford Live Chat Support
You can start a live chat session with a Ford Agent on the Ford contact page by clicking the “SYNC Chat” or “Vehicle Chat” buttons.
Ford support e-mail
Ford doesn’t offer live support e-mail. Best way to contact Ford is to call them at 1-800-392-3673.
View Ford headquarters location on a map.
Reach Real Person in Ford by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Ford Facebook account or Ford Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Ford are provided above.
What to do if Ford Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Ford customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Ford Customer Service are the most accurate.
If you successfully reached a live customer service agent in Ford please leave your instructions in the comments section below so everyone can use it.