How to Talk to a Live Person in Ford Customer Service

If you need to contact a live person in Ford customer service you need to dial 1-800-392-3673. To speak with a live agent, you need to stay on the line (typical waiting time is about 5-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For road assistance press 1.
  • For credit information press 2.
  • For Ford SYNC, MyFord Touch, Navigation, MyFord Mobile press 3.
  • For Takata class-action settlement press 4.
  • For recalls press 5.
  • For more other questions press 6.
  • To repeat these options press 8.

Ford Customer Service Hours

Ford live customer service agents are available from 8am to 8pm EST Monday-Friday.

Ford Customer Service Phones

  • Ford customer service phone number is 1-800-392-3673. Live customer service agents are available from 8am to 8pm EST Monday-Friday.
  • For Ford Credit Customer Support you need to dial 1-800-727-7000. Live customer service agents are available from 7am to 8pm CST Monday-Friday, from 7am to 5pm CST Saturday.
  • For Ford and Mercury Roadside Assistance you need to dial 1-800-241-3673. Live customer service agents are available 24 hours a day seven days a week.
  • For Lincoln Concierge United States you need to dial 1-800-521-4140. Live customer service agents are available 24 hours a day seven days a week.
  • For Lincoln United States you need to dial 1-800-521-4140. Live customer service agents are available from 8am to 8pm EST Monday-Friday, from 9am to 5:30pm CST Saturday.

Ford Social Networks Customer Service

Ford Mailing Addresses

For Ford Motor Company:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

For Ford Credit:
Ford Credit
P.O. Box 542000
Omaha, NE 68154

Ford Live Chat Support

You can start a live chat session with a Ford Agent on the Ford contact page by clicking the “SYNC Chat” or “Vehicle Chat” buttons.

Ford support e-mail

Ford doesn’t offer live support e-mail. Best way to contact Ford is to call them at 1-800-392-3673.

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