Number for Live PersonIf you need to contact a live person in Ford customer service you need to dial 1-800-392-3673. To speak with a live agent, you need to stay on the line (typical waiting time is about 5-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- For road assistance press 1.
- For credit information press 2.
- For Ford SYNC, MyFord Touch, Navigation, MyFord Mobile press 3.
- For Takata class-action settlement press 4.
- For recalls press 5.
- For more other questions press 6.
- To repeat these options press 8.
Ford Customer Service Hours
Ford live customer service agents are available from 8am to 8pm EST Monday-Friday.
Ford Customer Service Phones
- Ford customer service phone number is 1-800-392-3673. Live customer service agents are available from 8am to 8pm EST Monday-Friday.
- For Ford Credit Customer Support you need to dial 1-800-727-7000. Live customer service agents are available from 7am to 8pm CST Monday-Friday, from 7am to 5pm CST Saturday.
- For Ford and Mercury Roadside Assistance you need to dial 1-800-241-3673. Live customer service agents are available 24 hours a day seven days a week.
- For Lincoln Concierge United States you need to dial 1-800-521-4140. Live customer service agents are available 24 hours a day seven days a week.
- For Lincoln United States you need to dial 1-800-521-4140. Live customer service agents are available from 8am to 8pm EST Monday-Friday, from 9am to 5:30pm CST Saturday.
Ford Social Networks Customer Service
- Ford customer service could be contacted via Ford Facebook page. Typically customer service representative replies within an hour.
- You can also reach Ford Service support via Ford Service Twitter page
- You can reach Ford Credit customer service via Ford Credit Twitter page
- You can view latest Ford videos on Ford Youtube page
Ford Mailing Addresses
For Ford Motor Company:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
For Ford Credit:
Ford Credit
P.O. Box 542000
Omaha, NE 68154
Ford Live Chat Support
You can start a live chat session with a Ford Agent on the Ford contact page by clicking the “SYNC Chat” or “Vehicle Chat” buttons.
Ford support e-mail
Ford doesn’t offer live support e-mail. Best way to contact Ford is to call them at 1-800-392-3673.