How to Talk to a Live Person in Florida Medicaid Customer Service

If you need to speak to a live customer service representative in Florida Medicaid you need to dial Florida Department of Children and Families customer service at 1-866-762-2237 or 1-850-300-4323. To speak with a live agent, you need to stay on the line (typical waiting time is about 10-20 minutes).

Florida Medicaid Customer Service Hours

Live customer service representatives from Florida Department of Children and Families are available from 7am to 6pm Monday-Friday, from 8am to noon Saturday, from 1pm to 5pm Sunday.

Florida Medicaid Customer Service Phones

  • Florida Medicaid customer service phone number is 1-866-762-2237 or 1-850-300-4323. Live customer service representatives from Florida Department of Children and Families are available from 7am to 6pm Monday-Friday, from 8am to noon Saturday, from 1pm to 5pm Sunday.
  • For TTY you need to dial 1-800-955-8771.

Florida Medicaid FAX Number

FAX Number: 1-866-886-4342

Florida Department of Children and Families Mailing Addresses

ACCESS Central Mail Center
P.O. Box 1770
Ocala, FL 34478-1770

Florida Department of Children and Families Live Chat Support

You can start a live chat session with a Florida Medicaid Support Agent on the Florida Department of Children and Families Contact page by clicking on the green icon. Live chat with virtual assistant is available 24 hours a day seven days a week.

Florida Medicaid support e-mail

To contact Florida Medicaid via e-mail use the following Florida Medicaid contact form.

Florida Medicaid Help Center

You can find more information about Florida Department of Children and Families on the Florida Department of Children and Families Medicaid page.

Florida Department of Children and Families Opening Hours

Monday 7am to 6pm
Tuesday 7am to 6pm
Wednesday 7am to 6pm
Thursday 7am to 6pm
Friday 7am to 6pm
Saturday closed
Sunday closed

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