If you need to speak to a live customer service representative in First Citizens Bank customer service you need to dial 1-888-323-4732. To speak with a live agent, you need to stay on the line (typical waiting time is about 2-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• Say “Personal banking” or press 1.
• Say “Business banking” or press 2.
• Say “Fraudulent account” or press 3.
• Say “New account” or press 4.

First Citizens Bank Customer Service Hours

Live customer service representatives from First Citizens Bank are available from 7am to 11pm Monday-Sunday.

First Citizens Bank Customer Service Phones

• First Citizens Bank customer service phone number is 1-888-323-4732. Live customer service representatives from First Citizens Bank are available from 7am to 11pm Monday-Sunday.
• For Business Customer Support you need to dial 1-866-322-4249.
• For Insurance you need to dial 1-888-322-4678.
• For Mobile Banking you need to dial 1-855-322-6624.
• For Merchant Services you need to dial 1-800-564-1774.
• For Mortgage Customer Service you need to dial 1-800-845-3161.

First Citizens Bank Social Networks Customer Service

• First Citizens Bank customer service could be contacted via First Citizens Bank Facebook page. Typically First Citizens Bank customer service representative replies within an hour.
• You can also reach First Citizens Bank support via First Citizens Bank Twitter page
• You can view latest First Citizens Bank videos on First Citizens Bank Youtube page

First Citizens Bank Live Chat Support

First Citizens Bank doesn’t offer live chat support. The best way to contact First Citizens Bank is to call them at 1-888-323-4732.

First Citizens Bank support e-mail

To contact First Citizens Bank via e-mail go to First Citizens Bank Contact page and click “SEND MESSAGE” blue button.

First Citizens Bank Help Center

You can get more information about First Citizens Bank on the First Citizens Bank Information page.

First Citizens Bank Opening Hours

You can get more information about First Citizens Bank opening hours on the First Citizens Bank Locations Page.

First Citizens Bank Headquarters

View First Citizens Bank headquarters location on a map.

Reach Real Person in First Citizens Bank by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via First Citizens Bank Facebook account or First Citizens Bank Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for First Citizens Bank are provided above.

What to do if First Citizens Bank Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in First Citizens Bank customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in First Citizens Bank Customer Service are the most accurate.

If you successfully reached a live customer service agent in First Citizens Bank please leave your instructions in the comments section below so everyone can use it.