If you need to speak to a live customer service representative in Fidelis Care you need to dial 1-888-343-3547. To speak with a live agent, you need to press 1 (for English) and stay on the line (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• If you are a new member and need to make your initial premium payment press 7.
• If you know to call back the extension of the representative you are trying to reach press 4.
• If you are calling for information on becoming a member press 3.
• For all other members press 1.
• If you are a provider press 2.
• To repeat these options press 9.

Fidelis Care Customer Service Hours

Live customer service representatives from Fidelis Care are available 24/7.

Fidelis Care Customer Support Phones

• Fidelis Care Customer Support Phone is 1-888-343-3547. Live customer service representatives from Fidelis Care are available 24/7.
• For Suicide Prevention Lifeline you need to dial 1-800-273-8255.
• For Fidelis Care’s Retention team you need to dial 1-866-435-9521. Live customer service representatives are available from 8:30am to 6pm Monday-Friday, Saturday-Sunday closed.
• For Broker Program Manager you need to dial 1-877-259-8428.
• For BabyCare you need to dial 1-800-247-1441.

Fidelis Care Social Networks Customer Service

• Fidelis Care customer service could be contacted via Fidelis Care Facebook page. Typically Fidelis Care customer service representative replies within an hour.
• You can also reach Fidelis Care support via Fidelis Care Twitter page
• You can view latest Fidelis Care photos on Fidelis Care Instagram page
• You can view latest Fidelis Care videos on Fidelis Care Youtube page
• You can message a live customer service representative using Fidelis Care Linkedin page

Fidelis Care Mailing Addresses

Member Services Department
Fidelis Care
25-01 Jackson Avenue
Long Island City, NY 11101

Fidelis Care Live Chat Support

Fidelis Care doesn’t offer live chat support. The best way to contact Fidelis Care is to call them at 1-888-343-3547.

Fidelis Care support e-mail

• For Broker Program Manager send an e-mail to [email protected]

Fidelis Care Fax Number

Fidelis Care does not have a fax number. Instead you can use 1-888-343-3547 phone number to contact Fidelis Care.

Fidelis Care Help Center

• You can get more information about Fidelis Care Customers on the Fidelis Care Customers Support page.

Fidelis Care Opening Hours

Monday 8:30am to 5pm
Tuesday 8:30am to 5pm
Wednesday 8:30am to 5pm
Thursday 8:30am to 5pm
Friday 8:30am to 5pm
Saturday closed
Sunday closed