How to Talk to a Live Person in FEMA Customer Service

If you need to speak to a live customer service representative in Federal Emergency Management Agency (FEMA) customer service you need to dial 1-800-621-3362. To speak with a live agent, you need to press 1 (for English), then press 2 (for otherwise), after press 3 (if you’ve already apply for assistance and need to speak to a representative) and stay on the line (typical waiting time is about 5-15 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To apply for disaster assistance press 1.
  • To check the status of an application using our automated system press 2.
  • If you’ve already apply for assistance and need to speak to a FEMA representative press 3.
  • If you’re calling about the national flood insurance program press 4.
  • For other options press 5.
  • To hear these options again press the pound key.

FEMA Customer Service Hours

Live customer service representatives from FEMA are available from 7am to 11pm ET Monday-Sunday.

FEMA Customer Support Phones

  • FEMA Customer Support Phone is 1-800-621-3362. Live customer service representatives from FEMA are available from 7am to 11pm ET Monday-Sunday.
  • For TTY you need to dial 1-800-462-7585.
  • To Update and track your application you need to dial 1-800-745-0243.
  • For Small Businesses you need to dial 1-202-288-4657. Live customer service representatives from FEMA are available from 8:30am to 5pm ET Monday-Friday, Saturday-Sunday closed.
  • For Publications Warehouse you need to dial 1-800-480-2550. Live customer service representatives from FEMA are available from 8:30am to 5pm ET Monday-Friday, Saturday-Sunday closed.
  • For Headquarters Contacts you need to dial 1-202-646-2500.
  • You can get all customer service phone numbers for any locations on the FEMA Contact page.

FEMA Social Networks Customer Service

FEMA Mailing Addresses

FEMA
P.O. Box 10055
Hyattsville, MD 20782-8055

FEMA Small Business Program
500 C Street, SW
Washington, DC 20472-3210

FEMA Live Chat Support

FEMA doesn’t offer live chat support. The best way to contact FEMA is to call them at 1-800-621-3362.

FEMA support e-mail

FEMA Fax Number

FEMA does not have a fax number. Instead you can use 1-800-621-3362 phone number to contact FEMA.

FEMA Help Center

FEMA Opening Hours

Monday 7am to 11pm ET
Tuesday 7am to 11pm ET
Wednesday 7am to 11pm ET
Thursday 7am to 11pm ET
Friday 7am to 11pm ET
Saturday 7am to 11pm ET
Sunday 7am to 11pm ET

Reach Real Person in Fema by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Fema Facebook account or Fema Twitter account may get you a customer representative quickly, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Fema are provided above.

What to do if Fema Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Fema customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in FEMA Customer Service are the most accurate.

If you successfully reached a live customer service agent in Fema please leave your instructions in the comments section below so everyone can use it.

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