If you need to speak to a live customer service representative in Federal Emergency Management Agency (FEMA) customer service you need to dial 1-800-621-3362. To speak with a live agent, you need to press 1 (for English), then press 2 (for otherwise), after press 3 (if you’ve already apply for assistance and need to speak to a representative) and stay on the line (typical waiting time is about 5-15 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To apply for disaster assistance press 1.
- To check the status of an application using our automated system press 2.
- If you’ve already apply for assistance and need to speak to a FEMA representative press 3.
- If you’re calling about the national flood insurance program press 4.
- For other options press 5.
- To hear these options again press the pound key.
FEMA Customer Service Hours
Live customer service representatives from FEMA are available from 7am to 11pm ET Monday-Sunday.
FEMA Customer Support Phones
- FEMA Customer Support Phone is 1-800-621-3362. Live customer service representatives from FEMA are available from 7am to 11pm ET Monday-Sunday.
- For TTY you need to dial 1-800-462-7585.
- To Update and track your application you need to dial 1-800-745-0243.
- For Small Businesses you need to dial 1-202-288-4657. Live customer service representatives from FEMA are available from 8:30am to 5pm ET Monday-Friday, Saturday-Sunday closed.
- For Publications Warehouse you need to dial 1-800-480-2550. Live customer service representatives from FEMA are available from 8:30am to 5pm ET Monday-Friday, Saturday-Sunday closed.
- For Headquarters Contacts you need to dial 1-202-646-2500.
- You can get all customer service phone numbers for any locations on the FEMA Contact page.
FEMA Social Networks Customer Service
- FEMA Federal Emergency Management Agency customer service could be contacted via FEMA Federal Emergency Management Agency Facebook page. Typically FEMA Federal Emergency Management Agency customer service representative replies within an hour.
- You can also reach FEMA support via FEMA Twitter page
- You can view latest FEMA photos on FEMA Instagram page
- You can view latest FEMA videos on FEMA Youtube page
- You can message a live customer service representative using FEMA Linkedin page
FEMA Mailing Addresses
P.O. Box 10055
Hyattsville, MD 20782-8055
FEMA Small Business Program
500 C Street, SW
Washington, DC 20472-3210
FEMA Live Chat Support
FEMA doesn’t offer live chat support. The best way to contact FEMA is to call them at 1-800-621-3362.
FEMA support e-mail
- To contact FEMA via e-mail you need to go to the FEMA Contact page, fill in the form and press the “Send Massage” button.
- To contact FEMA support send an e-mail to [email protected]
- For Small Businesses send an e-mail to [email protected]
- For Publications Warehouse send an e-mail to [email protected]
FEMA Fax Number
FEMA does not have a fax number. Instead you can use 1-800-621-3362 phone number to contact FEMA.
FEMA Help Center
- You can get more information about FEMA Customers on the FEMA Customers Support page.
FEMA Opening Hours
Monday 7am to 11pm ET
Tuesday 7am to 11pm ET
Wednesday 7am to 11pm ET
Thursday 7am to 11pm ET
Friday 7am to 11pm ET
Saturday 7am to 11pm ET
Sunday 7am to 11pm ET
Reach Real Person in Fema by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat. Frequently direct message via Fema Facebook account or Fema Twitter account may get you a customer representative quickly, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Fema are provided above.
If you successfully reached a live customer service agent in Fema please leave your instructions in the comments section below so everyone can use it.