How to Talk to a Live Person in Fedex Customer Service

If you need to talk to a live person at FedEx customer service you need to dial 1-800-463-3339 phone number. First of all, you need to say “give me options”, after that say “more options” or press 7 at the first prompt, say “even more options” or press 7 at the second and say “it’s something else” or press 8 at the third. After that, you need to stay on the line and the automated phone system will connect you to a live customer service agent from FedEx.

Alternatively you can use the following other available options:

  • Say “schedule a pick up from my address” or press 1.
  • Say “pick up my package from FedEx location” or press 2.
  • Say “shipment status and delivery information” or press 3
  • Say “billing and payment” or press 4
  • Say “find a FedEx location” or press 5
  • Say “get rate” or press 6
  • Say “more options” or press 7

If you say “more options” or press 7 in the above menu you will get the following sub-menu:

  • Say “technical support” or press 1.
  • Say “FedEx office” or press 2.
  • Say “order supplies” or press 3
  • Say “claims” or press 4
  • Say “get the status of the pick up” or press 5
  • Say “cancel pick up” or press 6
  • Say “even more options” or press 7

Then if you say “even more options” or press 7 in the above menu you will get the following sub-menu:

  • Say “FedEx account” or press 1.
  • Say “schedule a return pick up” or press 2.
  • Say “return a call” or press 3
  • Say “freight” or press 4
  • Say “international services” or press 5
  • Say “holiday information” or press 6
  • Say “dangerous goods” or press 7
  • Say “it’s something else” or press 8

FedEx Customer Service Options

FedEx Phone Customer Service

  • To contact technical support you need to dial 1-800-435-7949.
  • To contact volume services you need to dial 1-888-465-5646.
  • To contact FedEx trade networks customer contact center you need to dial 1-800-249-2953. Customer service hours of operation are 8am to 8pm EST.
  • To contact “My global trade data” you need to dial 1-800-889-8723. Customer service hours of operation are 8am to 5pm EST.
  • To contact FedEx ground customer service you need to dial 1-800-463-3339.

FedEx Virtual Support Assistant

You can start a chat session with a FedEx Virtual Support representative on the site
https://www.fedex.com/en-us/customer-support.html

FedEx Social Networks Support

  • You can contact live customer service representative using FedEx Facebook page
  • You can also contact live customer service representatives using FedEx Twitter
  • You can also contact live customer service representatives using FedEx Youtube

FedEx Mail

Surface Expedite:

FedEx Custom Critical

1475 Boettler Road

Uniontown, OH 44685-9584

P.O. Box 5000

Green, OH 44232-5000

White Glove Services:

FedEx Custom Critical

1475 Boettler Road

Uniontown, OH 44685-9584

P.O. Box 5000

Green, OH 44232-5000

FedEx Truckload BrokerageSM:

FedEx Truckload Brokerage

1475 Boettler Road

Uniontown, OH 44685-9584

P.O. Box 5000

Green, OH 44232-5000

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