If you need to speak to a live customer service representative in Employment and Support Allowance (ESA) customer service you need to dial 0800-055-6688. To speak with a live agent, you need to press 2 (to claim maternity allowance) and stay on the line (typical waiting time is about 2-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• For information about Universal credit press 1.
• To claim maternity allowance press 2.
• To claim new style job seekers allowance press 3.

ESA Customer Service Hours

Live customer service representatives from ESA are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

ESA Customer Support Phones

• ESA Customer Support Phone is 0800-055-6688. Live customer service representatives from ESA are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
• For Jobcentre Plus you need to dial 0800-169-0310. Live customer service representatives from ESA are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

Employment and Support Allowance Live Chat Support

ESA doesn’t offer live chat support. The best way to contact ESA is to call them at 0800-055-6688.

Employment and Support Allowance support e-mail

ESA doesn’t offer live support via e-mail.

ESA UK Help Center

• You can get more information about ESA Customers on the ESA Customers Support page.

ESA Opening Hours

Monday 8am to 5pm
Tuesday 8am to 5pm
Wednesday 8am to 5pm
Thursday 8am to 5pm
Friday 8am to 5pm
Saturday closed
Sunday closed