How to Talk to a Live Person in Enbridge Gas Customer Service

If you need to speak to a live customer service representative in Enbridge, you need to dial 1-877-362-7434. To speak with a live agent, you need to press 1 (for English), press 3 (to the main menu), then press 1 (for your account balance, billing or payment information), after press 0 (to speak to a customer service representative) and stay on the line (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For your account balance, billing or payment information press 1.
  • If you’re moving, would like to set up a new account or to request a new gas installation press 2.
  • For information about your existing gas service, safety and appliances or if your gas is off press 3.
  • To submit a meter reading press 4.
  • For energy conservation, rebates and programs press 5.
  • To repeat this message press 8.

Enbridge Customer Service Hours

Live customer service representatives from Enbridge are available from 7:30am to 5pm Monday-Friday, Saturday-Sunday closed.

Enbridge Customer Support Phones

  • Enbridge Customer Support Phone is 1-877-362-7434. Live customer service representatives from Enbridge are available from 7:30am to 5pm Monday-Friday, Saturday-Sunday closed.
  • For Calgary (Corporate Head Office) you need to dial 1-403-231-3900.
  • For Edmonton (Liquids Pipelines Head Office) you need to dial 1-780-420-5210.
  • For Chatham, ON (Enbridge Gas – 50 Keil Dr. Office) you need to dial 1-888-774-3111.
  • For Houston: Westheimer Court (Enbridge Gas Transmission and Midstream Head Office) you need to dial 1-713-627-5400.
  • For Duluth-Superior (U.S. Liquids Head Office) you need to dial 1-715-398-4500.

Enbridge Social Networks Customer Service

Enbridge Mailing Addresses

Toronto (Enbridge Gas Head Office):
500 Consumers Road
North York, Ontario
Canada M2J 1P8

Calgary (Corporate Head Office):
200, Fifth Avenue Place
425 – 1st Street S.W.
Calgary, Alberta
Canada T2P 3L8

Edmonton (Liquids Pipelines Head Office):
10175-101 Street
Edmonton, Alberta
Canada T5J 0H3

Enbridge Live Chat Support

Enbridge doesn’t offer live chat support. The best way to contact Enbridge is to call them at 1-877-362-7434.

Enbridge support e-mail

Enbridge Fax Number

Calgary (Corporate Head Office): 1-403-231-3920.

Enbridge Help Center

Enbridge Opening Hours

Monday 7:30am to 5pm
Tuesday 7:30am to 5pm
Wednesday 7:30am to 5pm
Thursday 7:30am to 5pm
Friday 7:30am to 5pm
Saturday closed
Sunday closed

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