How to Talk to a Live Person in Electric Reliability Council of Texas Customer Service

If you need to speak to a live customer service representative in ERCOT customer service you need to dial 1-888-782-8477. To speak with a live agent, you need to press 1 (for English) and stay on the line (typical waiting time is about 5-10 minutes).

ERCOT Customer Service Hours

Live customer service representatives from ERCOT are available 24 hours a day seven days a week.

ERCOT Customer Support Phones

  • ERCOT Customer Support Phone is 1-888-782-8477. Live customer service representatives from ERCOT are available 24 hours a day seven days a week.
  • For Client Services for Market Participants you need to dial 1-512-248-3900.
  • For Report technical issues related to data and system administration, automated communications, or other IT issues you need to dial 1-512-248-6800 option 2 or 1-866-870-8124.
  • For Media Relations you need to dial 1-512-275-7432.
  • For Government Relations you need to dial 1-512-225-7011.
  • For Submit Ethics Report you need to dial 1-866-384-4277.
  • For Other Resources Outside ERCOT (find or switch electric providers) you need to dial 1-866-797-4839.
  • For Other Resources Outside ERCOT (file a complaint about an electric provider) you need to dial 1-888-782-8477.

Electric Reliability Council of Texas Social Networks Customer Service

ERCOT Live Chat Support

ERCOT doesn’t offer live chat support. The best way to contact ERCOT is to call them at 1-888-782-8477.

ERCOT support e-mail

ERCOT Help Center

  • You can get more information about ERCOT Customers on the ERCOT page.

ERCOT Opening Hours

24 hours a day seven days a week

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