Number for Live PersonIf you need to speak to a live customer service representative in ERCOT customer service you need to dial 1-888-782-8477. To speak with a live agent, you need to press 1 (for English) and stay on the line (typical waiting time is about 5-10 minutes).
ERCOT Customer Service Hours
Live customer service representatives from ERCOT are available 24 hours a day seven days a week.
ERCOT Customer Support Phones
- ERCOT Customer Support Phone is 1-888-782-8477. Live customer service representatives from ERCOT are available 24 hours a day seven days a week.
- For Client Services for Market Participants you need to dial 1-512-248-3900.
- For Report technical issues related to data and system administration, automated communications, or other IT issues you need to dial 1-512-248-6800 option 2 or 1-866-870-8124.
- For Media Relations you need to dial 1-512-275-7432.
- For Government Relations you need to dial 1-512-225-7011.
- For Submit Ethics Report you need to dial 1-866-384-4277.
- For Other Resources Outside ERCOT (find or switch electric providers) you need to dial 1-866-797-4839.
- For Other Resources Outside ERCOT (file a complaint about an electric provider) you need to dial 1-888-782-8477.
Electric Reliability Council of Texas Social Networks Customer Service
- ERCOT customer service could be contacted via ERCOT Facebook page. Typically ERCOT customer service representative replies within an hour.
- You can also reach ERCOT support via ERCOT Twitter page
- You can view latest ERCOT videos on ERCOT Youtube page
- You can message a live customer service representative using ERCOT Linkedin page
ERCOT Live Chat Support
ERCOT doesn’t offer live chat support. The best way to contact ERCOT is to call them at 1-888-782-8477.
ERCOT support e-mail
- To request records, documents or legal information use the following ERCOT contact form.
- To contact ERCOT support send an e-mail to [email protected]
- For Client Services for Market Participants send an e-mail to [email protected]
- For Report technical issues related to data and system administration, automated communications, or other IT issues send an e-mail to [email protected]
- For Media Relations send an e-mail to [email protected]
- For Government Relations support send an e-mail to [email protected]
ERCOT Help Center
- You can get more information about ERCOT Customers on the ERCOT page.
ERCOT Opening Hours
24 hours a day seven days a week