How to Talk to a Live Person in EI Customer Service

If you need to speak to a live customer service representative in Employment Insurance (EI) customer service you need to dial 1-800-206-7218. To speak with a live agent, you need to press 1 (for English) and stay on the line (typical waiting time is about 5-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To submit your report press 1.
  • For general information on benefits press 2.
  • For the status of your claim or payment press 3.
  • To update your personal information or advise us that you returned to work press 4.
  • For all other types of questions press 5.
  • To hear this menu again press the star key.

EI Customer Service Hours

Live customer service representatives from EI are available from 8.30am to 4.30pm Monday-Sunday.

EI Customer Support Phones

  • EI Customer Support Phone is 1-800-206-7218. Live customer service representatives from EI are available from 8.30am to 4.30pm Monday-Friday, Saturday-Sunday closed.
  • For Hearing impaired/TTY you need to dial 1-800-529-3742.

Employment Insurance (EI) Mailing Addresses

Returning reports:

  • Service Canada (Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Saskatchewan, Yukon)
    Employment Insurance Program
    PO Box 2100
    Vancouver BC V6B 3T4
  • Service Canada (New Brunswick, Nova Scotia, Prince Edward Island)
    Employment Insurance Program
    PO Box 6080
    Moncton NB E1C 0A7
  • Service Canada (Newfoundland and Labrador)
    Employment Insurance Program
    P.O. Box 8548
    St. John’s NL A1B 3P3
  • Service Canada (Ontario)
    Employment Insurance Program
    PO Box 4500
    Belleville ON K8N 5C1
  • Service Canada (Quebec)
    Employment Insurance Program
    PO Box 60
    Boucherville QC J4B 5E6

Sending supporting documents:

  • Service Canada Centre (Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Saskatchewan, Yukon)
    Employment Insurance Program
    PO Box 2100
    Vancouver BC V6B 3T4
  • Service Canada Centre (New Brunswick, Nova Scotia, Prince Edward Island)
    P.O. Box 8548
    St. John’s NL A1B 3P3
  • Service Canada Centre (Newfoundland and Labrador)
    P.O. Box 8548
    St. John’s NL A1B 3P3
  • Service Canada Centre (Ontario)
    P.O. Box 2602
    Mississauga ON L4T 0B1
  • Service Canada Centre (Quebec)
    P.O. Box 60
    Boucherville QC J4B 5E6

EI Canada Live Chat Support

EI doesn’t offer live chat support. The best way to contact EI is to call them at 1-800-206-7218.

EI support e-mail

EI doesn’t offer live support via e-mail.

EI Help Center

Employment Insurance (EI) Opening Hours

You can find more information about Employment Insurance (EI) opening hours on the EI Service Canada Office Locator Page.

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