How to Talk to a Live Person in EDD

If you need to talk to a live person in EDD customer service you need to call 1-800-480-3287. There are multiple ways to reach live customer representatives via this number but the last one that was working when we tested the system was following. Type 1 to select English or 2 for Spanish. After that type of 3-2-1-0. Make sure to wait for the next prompt before typing each number. Once you enter these numbers the system will confirm that you are about to be connected to a live customer service representative. After that, you will just need to wait. Please note that EDD system is overloaded and it may take you quite a lot of waiting time to get through to someone.

For your convenience below is the main menu of EDD phone system available via 1-800-480-3287:

  • For benefit payments press
  • For SDI online help desk regarding registration, password, or other system related questions for online claim filing press 2
  • For disability insurance information press 3
  • For voluntary plans press 4
  • For elective coverage for business owners or the self-employed press 5
  • To receive claim forms by mail press 6
  • To hear this options again press star

An alternative way to reach EDD live customer service representative is to call 1-800-300-5616 phone number. Select 1 for English. After that type 6-7-1. Make sure to wait for the next prompt before typing each number. Once you enter these numbers the system will confirm that you are about to be connected to a live customer service representative.

Below is the main menu available via 1-800-300-5616 phone number:

  • For information on the last payment made on your claim or EDD debit card information press 1
  • To certify for weekly of bi-weekly continued claims by telephone using EDD Tele-Cert press 2
  • To file or reopen an unemployment insurance claim press 3
  • If you’re calling for information about form 1099-G which reports taxable unemployment compensations press 4
  • If you’re an employer press 5
  • For information about UI online and other EDD services including Americas job centers California locations or to update your UI claim 6

You can also try calling 1-213-477-1405 phone number which may connect you directly to EDD operator.

EDD Customer Service Hours

Live customer service representatives from EDD are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

EDD Customer Service Phones

  • EDD customer service phone numbers are 1-800-480-3287 and 1-800-300-5616. Live customer service representatives from EDD are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
  • To contact Tax representatives you need to dial 1-888-745-3886.
  • For UI General or Technical Support you need to dial 1-833-978-2511.
  • For UI Claims Support you need to dial 1-800-300-5616.
  • For UI Automated Self-Service Line you need to dial 1-866-333-4606.
  • To contact a Disability Insurance (DI) representative you need to dial 1-800-480-3287.
  • To contact a Paid Family Leave (PFL) representative you need to dial 1-877-238-4373.
  • To contact a Payroll Taxes representative you need to dial 1-888-745-3886.

EDD Online Customer Service

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