If you need to speak to a live customer service representative in EarthLink, dial 1-888-327-8454. To speak with a live agent, you need to press 2 (if you’re an existing EarthLink customer or recently placed an order), then press 1 (if you have an EarthLink fiber internet account), after press 1 (to check your order or installation status) and stay on the line (typical waiting time is about 1-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To set up new EarthLink internet services press 1.
- If you’re an existing EarthLink customer or recently placed an order press 2.
EarthLink Customer Service Hours
Live customer service representatives from EarthLink are available from 9am to 10pm ET Monday-Sunday.
EarthLink Customer Support Phones
- EarthLink Customer Support Phone is 1-888-327-8454. Live customer service representatives from EarthLink are available from 9am to 10pm ET Monday-Sunday.
- For Home Internet Sales you need to dial 1-866-383-3080. Live customer service representatives are available from 9am to 12am ET Monday-Friday, from 10am to 10am ET Saturday-Sunday.
- For Business Sales & Support you need to dial 1-844-356-5249. Live customer service representatives are available from 9am to 12am ET Monday-Friday, from 10am to 10am ET Saturday-Sunday.
- For Web Hosting Support you need to dial 1-800-955-0186. Live customer service representatives are available from 9am to 6pm ET Monday-Friday, Saturday-Sunday closed.
- For Corporate Headquarters you need to dial 1-404-815-0770.
EarthLink Social Networks Customer Service
- EarthLink customer service could be contacted via EarthLink Facebook page. Typically EarthLink customer service representatives reply within an hour.
- You can also reach EarthLink support via EarthLink Twitter page
- You can message a live customer service representative using EarthLink Linkedin page
- You can view latest EarthLink videos on EarthLink Youtube page
EarthLink Mailing Addresses
980 Hammond Dr. NE
Atlanta, Georgia 30328
EarthLink Live Chat Support
You can start a live chat session with a EarthLink Support Agent on the EarthLink Support page. To speak with a live agent, you need to press the “Support Live Chat” button. Chat is available from 9am to 10pm ET Monday-Sunday.
EarthLink support e-mail
EarthLink doesn’t offer live support via e-mail.
EarthLink Fax Number
EarthLink does not have a fax number. You can use 1-888-327-8454 phone number to contact EarthLink.
EarthLink Help Center
- You can get more information about EarthLink Customers on the EarthLink Customers Support page.
EarthLink Opening Hours
Monday 9am to 10pm ET
Tuesday 9am to 10pm ET
Wednesday 9am to 10pm ET
Thursday 9am to 10pm ET
Friday 9am to 10pm ET
Saturday 9am to 10pm ET
Sunday 9am to 10pm ET
Reach Real Person in Earthlink by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Earthlink Facebook account or Earthlink Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Earthlink are provided above.
What to do if Earthlink Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Earthlink customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in EarthLink Customer Service are the most accurate.
If you successfully reached a live customer service agent in Earthlink please leave your instructions in the comments section below so everyone can use it.