If you need to speak to a live customer service representative in EarthLink, dial 1-888-327-8454. To speak with a live agent, you need to press 2 (if you’re an existing EarthLink customer or recently placed an order), then press 1 (if you have an EarthLink fiber internet account), after press 1 (to check your order or installation status) and stay on the line (typical waiting time is about 1-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• To set up new EarthLink internet services press 1.
• If you’re an existing EarthLink customer or recently placed an order press 2.

EarthLink Customer Service Hours

Live customer service representatives from EarthLink are available from 9am to 10pm ET Monday-Sunday.

EarthLink Customer Support Phones

• EarthLink Customer Support Phone is 1-888-327-8454. Live customer service representatives from EarthLink are available from 9am to 10pm ET Monday-Sunday.
• For Home Internet Sales you need to dial 1-866-383-3080. Live customer service representatives are available from 9am to 12am ET Monday-Friday, from 10am to 10am ET Saturday-Sunday.
• For Business Sales & Support you need to dial 1-844-356-5249. Live customer service representatives are available from 9am to 12am ET Monday-Friday, from 10am to 10am ET Saturday-Sunday.
• For Web Hosting Support you need to dial 1-800-955-0186. Live customer service representatives are available from 9am to 6pm ET Monday-Friday, Saturday-Sunday closed.
• For Corporate Headquarters you need to dial 1-404-815-0770.

EarthLink Social Networks Customer Service

• EarthLink customer service could be contacted via EarthLink Facebook page. Typically EarthLink customer service representatives reply within an hour.
• You can also reach EarthLink support via EarthLink Twitter page
• You can message a live customer service representative using EarthLink Linkedin page
• You can view latest EarthLink videos on EarthLink Youtube page

EarthLink Mailing Addresses

Corporate Headquarters
980 Hammond Dr. NE
Suite 400
Atlanta, Georgia 30328

EarthLink Live Chat Support

You can start a live chat session with a EarthLink Support Agent on the EarthLink Support page. To speak with a live agent, you need to press the “Support Live Chat” button. Chat is available from 9am to 10pm ET Monday-Sunday.

EarthLink support e-mail

EarthLink doesn’t offer live support via e-mail.

EarthLink Fax Number

EarthLink does not have a fax number. You can use 1-888-327-8454 phone number to contact EarthLink.

EarthLink Help Center

• You can get more information about EarthLink Customers on the EarthLink Customers Support page.

EarthLink Opening Hours

Monday 9am to 10pm ET
Tuesday 9am to 10pm ET
Wednesday 9am to 10pm ET
Thursday 9am to 10pm ET
Friday 9am to 10pm ET
Saturday 9am to 10pm ET
Sunday 9am to 10pm ET