How to Talk to a Live Person in E-ZPass New York Customer Service

If you need to talk to a live person in E-ZPass New York customer service you need to call 1-800-333-8655. To speak with a live agent, you need to press 1 (for English), then press 9 and stay on the line (typical waiting time is about 1-3 minutes).

Alternatively you can use the following other options available via E-ZPass customer service phone system:

  • For your EZ Pass account balance information press 1.
  • To make a one-time payment on your EZ Pass account press 2.
  • For account information including auto-replenishment, tags, accessories, and commuter plans press 3.
  • For information regarding a violation notice you received, or if you received a collection notice press 4.
  • For information regarding the EZ Pass New York program, including EZ Pass plus, and where your EZ Pass tag is accepted press 5.
  • For locations, directions, mailing addresses and hours of operations for the EZ Pass New York walk-in centers press 6.
  • If you have received a toll bill, or recently traveled through a tolls-by-mail facility without EZ Pass, press 7.
  • For information regarding MTA reload card, paper trip, and customer survey, press 8.
  • If you would like to speak with a customer service representative press 9.
  • To repeat these options press star.

E-ZPass New York Customer Service Hours

E-ZPass New York live customer service agents are available 24 hours a day seven days a week.

E-ZPass New York Phone Customer Service

  • E-ZPass New York customer service phone number is 1-800-333-8655. Live customer service representatives are available 24 hours a day seven days a week.

E-ZPass New York Live Chat Support

E-ZPass New York doesn’t offer live chat support. Best way to contact E-ZPass New York is to call them at 1-800-333-8655.

E-ZPass New York Mailing Addresses

PO Box 149001, Staten Island, NY 10314-5001

E-ZPass New York support e-mail

E-ZPass New York doesn’t offer live support e-mail.

E-ZPass New York Customer Service Center Locations Hours

19-02 Whitestone Expressway Suite 101 College Pt. NY 11357:
Monday 9am to 7pm
Tuesday 9am to 7pm
Wednesday 9am to 7pm
Thursday 9am to 7pm
Friday 9am to 7pm
Saturday 8am to 12pm

1150 South Avenue Staten Island, NY 10314:
Monday 7am to 7pm
Tuesday 7am to 7pm
Wednesday 7am to 7pm
Thursday 7am to 7pm
Friday 7am to 7pm
Saturday 8am to 12pm

730 McLean Avenue Yonkers, NY 10704:
Monday 9am to 7pm
Tuesday 9am to 7pm
Wednesday 9am to 7pm
Thursday 9am to 7pm
Friday 9am to 7pm
Saturday 8am to 12pm

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