If you need to speak to a live customer service representative in The Department for Work and Pensions (DWP) customer service you need to dial 0800-055-6688. To speak with a live agent, you need to stay on the line (typical waiting time is about 5-15 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• For information about Universal Credit press 1.
• To claim maternity allowance press 2.
• To claim new style job seekers allowance press 3.

DWP Customer Service Hours

Live customer service representatives from DWP are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

DWP Customer Support Phones

• DWP Customer Support Phone is 0800-055-6688. Live customer service representatives from DWP are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
• To Claim your State Pension (Request a form) you need to dial 0800-731-7898. Live customer service representatives are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
• To Claim your State Pension (Technical help with the online service) you need to dial 0800-169-0154. Live customer service representatives are available from 9:30am to 3:30pm Monday-Friday, Saturday-Sunday closed.
• To Get pension information, or report a change you need to dial 0800-731-0469. Live customer service representatives are available from 9:30am to 3:30pm Monday-Friday, Saturday-Sunday closed.
• To Call the Department for Work and Pensions (DWP) to start your claim for PIP you need to dial 0800-917-2222.
• For Jobseeker’s Allowance (JSA), Income Support, Incapacity Benefit or Employment and Support Allowance (ESA) you need to dial 0800-169-0310.
• To Change or cancel an appointment you need to dial 0800-169-0190.

DWP Social Networks Customer Service

• DWP customer service could be contacted via DWP Facebook page. Typically DWP customer service representative replies within an hour.
• You can also reach DWP support via DWP Twitter page
• You can view latest DWP photos on Department for Work & Pensions Instagram page
• You can view latest DWP videos on DWP Youtube page

DWP Mailing Addresses

The Pension Service
Post Handling Site A
Wolverhampton
WV98 1AF

DWP Live Chat Support

DWP doesn’t offer live chat support. The best way to contact DWP is to call them at 0800-055-6688.

DWP UK support e-mail

DWP doesn’t offer live support via e-mail.

DWP Help Center

• You can get more information about DWP Customers on the DWP Customers Support page.

DWP Opening Hours

Monday 8am to 5pm
Tuesday 8am to 5pm
Wednesday 8am to 5pm
Thursday 8am to 5pm
Friday 8am to 5pm
Saturday closed
Sunday closed