How to Talk to a Live Person in DTE Energy Customer Service

If you need to speak to a live customer service representative in DTE Energy customer service you need to dial 1-800-477-4747. To speak with a live agent, you need to press 5 (for something else), then press 5 and stay on the line (typical waiting time is about 10-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To report a gas leak or problem say “Gas leak” or press 1.
  • To report a wire down or electric problem say “Electric problem” or press 2.
  • For billing, payment or shut off information say “Billing and payment or shut off” or press 3.
  • To start, stop or move service or for construction-related matters say “Service” or press 4.
  • For something else say “Something else” or press 5.

DTE Energy Customer Service Hours

Live customer service representatives from DTE Energy are available from 8am to 6pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.

DTE Energy Customer Support Phones

  • DTE Energy Customer Support Phone is 1-800-477-4747. Live customer service representatives from DTE Energy are available from 8am to 6pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.
  • For Business Assistance you need to dial 1-855-383-4249. Live customer service representatives from DTE Energy are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For Online Assistance you need to dial 1-800-482-8720. Live customer service representatives from DTE Energy are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For Telecommunications Device for the Deaf (TDD) you need to dial 1-800-888-6886.
  • For Landlord Assistance you need to dial 1-800-482-8720. Live customer service representatives from DTE Energy are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For Shareholder Services you need to dial 1-866-388-8558.
  • For Investor Relations you need to dial 1-313-235-8030.
  • For Home Protection Plus you need to dial 1-800-556-0011.
  • For Natural gas emergency, leak or smell you need to dial 1-800-947-5000.

DTE Energy Social Networks Customer Service

DTE Energy Mailing Addresses

To pay by mail, send your bill to:
DTE Energy
P.O. Box 740786
Cincinnati, OH 45274-0786

DTE Energy Live Chat Support

DTE Energy doesn’t offer live chat support. The best way to contact DTE Energy is to call them at 1-800-477-4747.

DTE Energy support e-mail

To contact DTE Energy via e-mail you need to go to the DTE Energy Contact page, press the “File a Complaint” button, then fill in the form and press the “Submit” blue button.

DTE Energy Help Center

DTE Energy Opening Hours

Monday 8am to 6pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 6pm
Friday 8am to 6pm
Saturday 8am to 2pm
Sunday closed

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