How to Talk to a Live Person in Direct Line Customer Service

If you need to speak to a live customer service representative in Direct Line customer service you need to dial 0345-878-5155. To speak with a live agent, you need to press 1 (for car insurance) or 2 (for van insurance) and stay on the line (typical waiting time is about 2-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For Car insurance press 1.
  • For Van insurance press 2.

Direct Line Customer Service Hours

Live customer service representatives from Direct Line are available from 8am to 9pm Monday-Friday, from 9am to 5pm Saturday, from 9am to 4pm Sunday.

Direct Line Customer Support Phones

  • Direct Line Customer Support Phone is 0345-878-5155. Live customer service representatives from Direct Line are available from 8am to 9pm Monday-Friday, from 9am to 5pm Saturday, from 9am to 4pm Sunday.
  • For Home claims you need to dial 0345-246-8412. Live customer service representatives from Direct Line are available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
  • For Travel claims you need to dial 0345-246-8680. Live customer service representatives from Direct Line are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For Travel, accommodation and other end supplier failure claims you need to dial 0208-776-3752. Live customer service representatives from Direct Line are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For Apply for life insurance you need to dial 0800-077-8297. Live customer service representatives from Direct Line are available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
  • For Pet General enquiries you need to dial 0345-246-8705. Live customer service representatives from Direct Line are available from 8am to 7pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
  • For Cycling insurance you need to dial 0330-460-0277.
  • You can get all customer service phone numbers on the Direct Line Contact page.

Direct Line Social Networks Customer Service

Direct Line Mailing Addresses

Countrywide Assured Plc
PO Box 2093
Romford
RM7 1PE

Direct Line Live Chat Support

You can start a live chat session with a Direct Line Support Agent on the Direct Line Support page. To speak with a live agent, you need to press the “Chat Now” button in the bottom right corner of the page.

Direct Line support e-mail

Direct Line doesn’t offer live support via e-mail.

Direct Line Help Center

Direct Line Opening Hours

Monday 8am to 9pm
Tuesday 8am to 9pm
Wednesday 8am to 9pm
Thursday 8am to 9pm
Friday 8am to 9pm
Saturday 9am to 5pm
Sunday 9am to 4pm

Reach Real Person in Direct Line by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat. Frequently direct message via Direct Line Facebook account or Direct Line Twitter account may get you a customer representative quickly, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Direct Line are provided above.

What to do if Direct Line Live Person Contact Information Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact phone numbers might be removed and added. If you have problems with getting a real person in Direct Line customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Direct Line Customer Service are the most accurate.

If you successfully reached a live customer service agent in Direct Line please leave your instructions in the comments section below so everyone can use it.

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