If you need to speak to a live customer service representative in Direct Line customer service you need to dial 0345-878-5155. To speak with a live agent, you need to press 1 (for car insurance) or 2 (for van insurance) and stay on the line (typical waiting time is about 2-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• For Car insurance press 1.
• For Van insurance press 2.

Direct Line Customer Service Hours

Live customer service representatives from Direct Line are available from 8am to 9pm Monday-Friday, from 9am to 5pm Saturday, from 9am to 4pm Sunday.

Direct Line Customer Support Phones

• Direct Line Customer Support Phone is 0345-878-5155. Live customer service representatives from Direct Line are available from 8am to 9pm Monday-Friday, from 9am to 5pm Saturday, from 9am to 4pm Sunday.
• For Home claims you need to dial 0345-246-8412. Live customer service representatives from Direct Line are available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
• For Travel claims you need to dial 0345-246-8680. Live customer service representatives from Direct Line are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
• For Travel, accommodation and other end supplier failure claims you need to dial 0208-776-3752. Live customer service representatives from Direct Line are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
• For Apply for life insurance you need to dial 0800-077-8297. Live customer service representatives from Direct Line are available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
• For Pet General enquiries you need to dial 0345-246-8705. Live customer service representatives from Direct Line are available from 8am to 7pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
• For Cycling insurance you need to dial 0330-460-0277.
• You can get all customer service phone numbers on the Direct Line Contact page.

Direct Line Social Networks Customer Service

• Direct Line customer service could be contacted via Direct Line UK Facebook page. Typically Direct Line customer service representative replies within an hour.
• You can also reach Direct Line support via Direct Line Twitter page
• You can view latest Direct Line photos on Direct Line Instagram page
• You can view latest Direct Line videos on Direct Line Youtube page

Direct Line Mailing Addresses

Countrywide Assured Plc
PO Box 2093
Romford
RM7 1PE

Direct Line Live Chat Support

You can start a live chat session with a Direct Line Support Agent on the Direct Line Support page. To speak with a live agent, you need to press the “Chat Now” button in the bottom right corner of the page.

Direct Line support e-mail

Direct Line doesn’t offer live support via e-mail.

Direct Line Help Center

• You can get more information about Direct Line Customers on the Direct Line Customers Support page.

Direct Line Opening Hours

Monday 8am to 9pm
Tuesday 8am to 9pm
Wednesday 8am to 9pm
Thursday 8am to 9pm
Friday 8am to 9pm
Saturday 9am to 5pm
Sunday 9am to 4pm