How to Talk to a Live Person in Direct Express Customer Service

In order to quickly reach a live person in Direct Express customer service, you need to dial 1-888-741-1115. Then select English (press 1), Spanish (press 2) or another language (press 3) to proceed. If you have your card number with you, proceed by entering it after the prompt to get to a customer representative. If you don’t have your card number with you use your SSN to proceed. If your card number or SSN is not available (card is lost, damaged, etc.) just wait while the system asks for your card number several times and then lets you to the following menu:

  • To re-enter your card number press 1
  • To access your SSN 2
  • To find out status press 3
  • If your card has been lost stolen or damaged press 4

To speak to a live customer representative press 4.

Direct Express Customer Service options

Direct Express Phone Numbers

Besides 1-888-741-1115 phone number for Direct Express customer service you can use the 1-866-569-0447 phone number for hearing impaired and 1-765-778-6290 for international collect calls.

For Direct Express card enrollment use 1-800-333-1795 phone number.

Direct Express customer service mailing address

If you’d like to contact Direct Express via mail use following address:

Direct Express®, Payment Processing Services

P.O. Box 245998

San Antonio, TX 78224-5998

Direct Express Headquarters

View Direct Express headquarters location on a map.

Reach Real Person in Direct Express by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Direct Express Facebook account or Direct Express Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Direct Express are provided above.

What to do if Direct Express Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Direct Express customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Direct Express Customer Service are the most accurate.

If you successfully reached a live customer service agent in Direct Express please leave your instructions in the comments section below so everyone can use it.

Direct Express Customer Ratings and Reviews