How to Talk to a Live Person in DCU Customer Service

If you need to speak to a live customer service representative in DCU customer service you need to dial 1-800-328-8797. To speak with a live agent, you need to press 6 and stay on the line (typical waiting time is about 2-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you know your party’s extension or name press 1.
  • For Easy Touch Telephone Teller and branch hours press 2.
  • To apply for mortgages, consumer loans or home equity loans press 3.
  • For lost or stolen DCU cards press 4.
  • To activate your new DCU card press 5.
  • If you would like to speak to a representative press 6.
  • To contact DCU insurance press 7.
  • To repeat this menu press pound.

DCU Customer Service Hours

Live customer service representatives from Digital Federal Credit Union are available 24 hours a day seven days a week.

DCU Customer Service Phones

  • DCU customer service phone number is 1-800-328-8797. Live customer service representatives from DCU are available 24 hours a day seven days a week.
  • For TTY you need to dial 1-800-395-5146.
  • To Report a lost or stolen Visa Card you need to dial 1-800-847-2911.

DCU Fax Number

  • For Membership-related you need to dial 1-866-874-7820.
  • For Consumer Loan-related you need to dial 1-508-263-6392.
  • For Operations Department you need to dial 1-508-263-6875.

DCU Social Networks Customer Service

DCU Mailing Addresses

Mailing and Shipping Address:
DCU
P.O. Box 9130
Marlborough, MA 01752-9130

DCU Live Chat Support

You can start a live chat session with a Digital Federal Credit Union Support Agent on the DCU Contact page by clicking a “Chat” icon located in the footer of the website. Chat is available from 8am to 9pm Monday-Friday, from 9am to 3pm on Saturday.

DCU support e-mail

To contact DCU via e-mail go to DCU Contact page and click “Email” button.

DCU Help Center

You can get more information about Digital Federal Credit Union on the DCU FAQ page.

DCU Opening Hours

You can find more information about DCU opening hours on the DCU Locations Page.

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