If you need to speak to a live customer service representative in DBS customer service you need to dial 1800-111-1111 or 65-6327-2265 (from overseas). To speak with a live agent, you need to enter your debit or credit number or banking using ID (if you have) and press the hash key or press 1 (if you are not an existing customer), then press *0 (for customer service officer assistance), after press 2 (for credit card) and stay on the line (typical waiting time is about 2-5 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- For lost cards and suspected fraudulent transactions press 1.
- For waiver request press 2.
- For cards and cash line application status press 3.
- For branches information press 4.
- For self-service options using phone banking pin press 5.
- For customer service officer assistance press *0.
DBS Customer Service Hours
Live customer service representatives from DBS are available from 8am to 12am Monday-Sunday.
DBS Customer Support Phones
- DBS Customer Support Phone is 1800-111-1111 or 65-6327-2265. Live customer service representatives from DBS are available from 8am to 12am Monday-Sunday.
- For Lost Cards and Fraud Reporting you need to dial 1800-339-6963 (from overseas: 65-6339-6963).
- For POSB Phone Banking and General Enquiries you need to dial 1800-339-6666 (from overseas: 65-6339-6666). Live customer service representatives from DBS are available from 8am to 12am Monday-Sunday.
- For DBS Wealth Management Phone Banking and General Enquiries you need to dial 1800-221-1111 (from overseas: 65-6221-1111). Live customer service representatives from DBS are available from 8am to 12am Monday-Sunday.
- For Housing, Car, Renovation & Study loans you need to dial 6333-0033 (from overseas: 65-6333-0033). Live customer service representatives from DBS are available from 9am to 5:30pm Monday-Friday, from 9am to 12:30pm Saturday, Sunday closed.
- For DBS Phone Banking you need to dial 1800-222-2200 (from overseas: 65-6222-2200).
- For Post Sales and General Enquiries you need to dial 1606 (from overseas: +65-6221-1606).
DBS Social Networks Customer Service
- DBS customer service could be contacted via DBS Facebook page. Typically DBS customer service representative replies within an hour.
- You can also reach DBS support via DBS Twitter page
- You can view latest DBS videos on DBS Youtube page
- You can message a live customer service representative using DBS Linkedin page
DBS Live Chat Support
- You can start a live chat session with a DBS Customer Support Agent on the DBS Support page by clicking the “May I Help You?” red icon in the bottom right corner.
DBS support e-mail
- To contact DBS via e-mail you need to go to the DBS Form page, fill in the form and press the “Submit” red button.
- For privacy practices (including for any correction or access request) send an e-mail to [email protected]
DBS Help Center
- You can get more information about DBS Customers on the DBS Customers Support page.
DBS Opening Hours
You can find more information about DBS opening hours on the DBS Locator Page.