How to Talk to a Live Person in Cox Customer Service

In order to speak to a live person in Cox customer service, you need to dial 1-800-234-3993. For contact with the agent, you need to press 2 in the main menu.

If you already have an account with Cox Communications, the system will offer you to press 1. After that, you need to enter the 10 digit phone number associated with your account or use the menu below.

  • For questions about your bill or to make a payment press 1
  • For technical support press 2
  • To talk about purchasing new or additional services press 3
  • To make a change to your service press 4
  • To confirm or change an appointment press 5
  • To speak with a representative press 0
  • To repeat this menu press *

Cox Customer Service Options

Cox Phone Customer Service

  • For ordering new service, questions about a pending order or to upgrade your service you need to dial 1-800-818-0679. Service hours of operation are Monday – Friday 8am to 8pm EST and Saturday 9am to 6pm EST.
  • To report a problem, inquire about billing, purchase additional equipment or modify your account you need to dial 1-877-404-2568.
  • For remote troubleshooting and resolution of PC, laptop and application issues with in-home technician service for internal wiring repair you need to dial 1-877-269-2778.

Cox Sales Chat

You can start a chat session with an Cox sales representative on the site by clicking the “Sales Chat” button.

Cox Social Networks Customer Service

Cox Customer Service Mailing Addresses

For Payment mail to:

Cox Communications, Inc.

P.O. Box 78071

Phoenix, AZ 85062-8071